Associate Retail Sales

Auto req ID: 61425
Title: Associate Retail Sales
Job Function: Customer Service
Location: PILGRIM
Company: Harley-Davidson Motor Company
Full or Part-Time: Part Time
Shift: SHIFT1

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?

Our Powertrain Operations facility, located on Pilgrim Road in Menomonee Falls, WI, is where the "jewel" of the motorcycle comes to life. Pilgrim Road employees produce engines and transmissions for the final assembly plant in York, Pennsylvania, as well as transmissions, and replacement parts for sale through Harley-Davidson® Genuine Motor Parts and Accessories business. Join our team as a Associate Retail Sales and help build the world's most sought-after motorcycles.

Job Summary:

The Retail Sales Associate (RSA) is the first point of contact for Pilgrim Road Employee Store guests and complete back-of-house tasks for our Tour Retail Store. This individual is responsible for providing a positive, enjoyable learning experience for all guests. The RSA is an integral member of our retail team, responsible for day-to-day operations under the direction of the Lead RSA. The RSA will be responsible for imparting knowledge about our products/services to guests conducting sales, processing merchandise, contributing to a positive/professional team-based work environment and performing various guest-facing activities.


Job Responsibilities:

• Must be able to work 25 hours per week on average (20 to 23 hours in Employee Store and 1 to 2 hours in Tour Retail Store depending on business needs) and fill in for Lead RSA if needed
• Requires outstanding hospitality skills with the ability to understand and resolve guest questions or issues
• Conduct guest transactions and interactions in a professional manner using a point-of-sale system
• Possess sales skills that will contribute to achieving sales goals
• Help maintain a neat and clean retail environment
• Must be willing to take directions from Lead RSA to assist or learn all facets of guest service and process merchandise between our (2) retail shops at Pilgrim Road
• Demonstrated ability to work in a team environment while being fair, honest, creative, and positive
• Manage multiple duties simultaneously and work in a dynamic, fast-paced environment

Days of Operation:

The hours of this role may change if new traffic patterns are determined and we need to adjust our hours.

• Tuesdays - 9:00am-5:15pm
• Wednesdays - 6:15am-3:15pm
• Thursdays - 12pm-8:15pm

Education Specifications:

High school diploma or equivalent is required.

Experience Requirements:

• Two years of previous experience in a guest service or retail work environment.
• Ability to understand and resolve guest questions or issues while keeping the organization's goals in mind.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here.


Applicants must be currently authorized to work in the United States.

Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $15.50 per hour
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer
Relocation: This position is not eligible for relocation assistance