Customer Success Specialist

1 month ago Be among the first 25 applicants Why join us? Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work—backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes. We are backed by $25M+ raised from Y Combinator, Sequoia, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users. Customer Success Specialist at Handoff We’re hiring a Customer Success Specialist with experience in estimation to be the bridge between our AI product and the real-world needs of remodelers, builders, and contractors. In this hands-on role, you’ll apply your construction experience to help improve our AI estimates, support customers, and ensure that our tools actually work in the field. This role is ideal for someone who has recently been in the trenches - estimating, managing residential projects, and working directly with clients - but now wants to transition into a tech-forward environment where your trade knowledge drives product development. What You'll Do Audit AI Estimates: Review AI-generated estimates and flag issues in pricing, scope, or logic based on real-world remodeling practices Own Estimating Content: Help define and refine the scopes, cost libraries, and workflows that fuel our estimating engine Triage & Troubleshoot: Be a front-line resource for customer support issues—resolving questions, spotting bugs, and escalating high-impact issues Test & QA Features: Work with engineering and product teams to test new features, find bugs, and suggest improvements Create Training Materials: Build help docs, internal guides, and video tutorials to empower both contractors and teammates Coach New Customers: Help onboard contractors to Handoff—training them on the product and setting them up for success Improve the AI Assistant: Review AI-chat transcripts, identify where conversations break down, and give feedback to improve clarity, accuracy, and usability Collaborate Across Teams: Translate field expertise into actionable product insights, helping designers, PMs, and engineers build better tools Champion the User Voice: Be a trusted advocate for contractors—ensuring we build with the customer’s perspective front and center About You 7+ years in residential construction—remodeling, custom homes, or design-build Deep experience with estimating, proposals, and project management Familiar with platforms like Buildertrend, JobTread, Joist, or STACK Comfortable using and explaining modern software tools Excellent written and verbal communication skills Curious, self-motivated, and eager to bridge construction and technology Bonus: Experience working with or supporting software product teams What We Offer Competitive Salary + Equity Unlimited Paid Time Off (PTO) 401(k) Medical, Dental & Vision Insurance Life & Disability Insurance Flexible Spending Account (FSA) Dependent Care FSA (DC FSA) Relocation Allowance Top-Notch Equipment - Choose your laptop! Team Offsites Around the World – In 2024, we gathered in Poland, Mexico, and Florida - where to next? If you’re ready to bring your construction brain into a high-growth tech environment, we’d love to meet you. Let’s build something great together! Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Hospitality, Food and Beverage Services, and Retail Referrals increase your chances of interviewing at Handoff by 2x Sign in to set job alerts for “Customer Success Specialist” roles. Austin, TX $52,400.00-$112,000.00 4 days ago Austin, TX $90,000.00-$110,000.00 1 month ago Austin, TX $70,000.00-$75,000.00 3 days ago Austin, TX $50,000.00-$70,000.00 4 weeks ago Austin, TX $96,800.00-$107,500.00 6 days ago Customer Success Manager - 100% remote - US Austin, TX $94,000.00-$162,000.00 6 days ago Customer Success Manager II, Global Strategic Austin, TX $100,000.00-$110,000.00 1 week ago Austin, TX $147,000.00-$221,000.00 1 week ago Austin, TX $147,000.00-$221,000.00 1 week ago Austin, TX $61,000.00-$67,000.00 1 day ago Austin, TX $100,000.00-$142,000.00 3 months ago Austin, TX $95,400.00-$112,500.00 1 week ago Austin, TX $75,000.00-$110,000.00 3 weeks ago Austin, TX $105,000.00-$125,000.00 1 month ago Austin, Texas Metropolitan Area $70,000.00-$100,000.00 5 days ago Austin, TX $53,000.00-$118,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Handoff