Customer Success Specialist
Handoff
1 month ago Be among the first 25 applicants Why join us? Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work—backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes. We are backed by $25M+ raised from Y Combinator, Sequoia, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users. Customer Success Specialist at Handoff We’re hiring a Customer Success Specialist with experience in estimation to be the bridge between our AI product and the real-world needs of remodelers, builders, and contractors. In this hands-on role, you’ll apply your construction experience to help improve our AI estimates, support customers, and ensure that our tools actually work in the field. This role is ideal for someone who has recently been in the trenches - estimating, managing residential projects, and working directly with clients - but now wants to transition into a tech-forward environment where your trade knowledge drives product development. What You'll Do Audit AI Estimates: Review AI-generated estimates and flag issues in pricing, scope, or logic based on real-world remodeling practices Own Estimating Content: Help define and refine the scopes, cost libraries, and workflows that fuel our estimating engine Triage & Troubleshoot: Be a front-line resource for customer support issues—resolving questions, spotting bugs, and escalating high-impact issues Test & QA Features: Work with engineering and product teams to test new features, find bugs, and suggest improvements Create Training Materials: Build help docs, internal guides, and video tutorials to empower both contractors and teammates Coach New Customers: Help onboard contractors to Handoff—training them on the product and setting them up for success Improve the AI Assistant: Review AI-chat transcripts, identify where conversations break down, and give feedback to improve clarity, accuracy, and usability Collaborate Across Teams: Translate field expertise into actionable product insights, helping designers, PMs, and engineers build better tools Champion the User Voice: Be a trusted advocate for contractors—ensuring we build with the customer’s perspective front and center About You 7+ years in residential construction—remodeling, custom homes, or design-build Deep experience with estimating, proposals, and project management Familiar with platforms like Buildertrend, JobTread, Joist, or STACK Comfortable using and explaining modern software tools Excellent written and verbal communication skills Curious, self-motivated, and eager to bridge construction and technology Bonus: Experience working with or supporting software product teams What We Offer Competitive Salary + Equity Unlimited Paid Time Off (PTO) 401(k) Medical, Dental & Vision Insurance Life & Disability Insurance Flexible Spending Account (FSA) Dependent Care FSA (DC FSA) Relocation Allowance Top-Notch Equipment - Choose your laptop! Team Offsites Around the World – In 2024, we gathered in Poland, Mexico, and Florida - where to next? If you’re ready to bring your construction brain into a high-growth tech environment, we’d love to meet you. Let’s build something great together! Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Hospitality, Food and Beverage Services, and Retail Referrals increase your chances of interviewing at Handoff by 2x Sign in to set job alerts for “Customer Success Specialist” roles. Austin, TX $52,400.00-$112,000.00 4 days ago Austin, TX $90,000.00-$110,000.00 1 month ago Austin, TX $70,000.00-$75,000.00 3 days ago Austin, TX $50,000.00-$70,000.00 4 weeks ago Austin, TX $96,800.00-$107,500.00 6 days ago Customer Success Manager - 100% remote - US Austin, TX $94,000.00-$162,000.00 6 days ago Customer Success Manager II, Global Strategic Austin, TX $100,000.00-$110,000.00 1 week ago Austin, TX $147,000.00-$221,000.00 1 week ago Austin, TX $147,000.00-$221,000.00 1 week ago Austin, TX $61,000.00-$67,000.00 1 day ago Austin, TX $100,000.00-$142,000.00 3 months ago Austin, TX $95,400.00-$112,500.00 1 week ago Austin, TX $75,000.00-$110,000.00 3 weeks ago Austin, TX $105,000.00-$125,000.00 1 month ago Austin, Texas Metropolitan Area $70,000.00-$100,000.00 5 days ago Austin, TX $53,000.00-$118,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Handoff
$70k - $80k
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Manor, TX5 days ago - Sweetepictravels is seeking a Remote Customer Service Representative to be the primary liaison for clients, handling insurance sales inquiries, benefits questions, and account support from home. You will engage across channels, conduct outbound outreach to promote services...SuggestedRemote job
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..., Headspace, Uber, and MindBody. Our mission: to make wellness primary care. ???? About the Role We’re looking for a Customer Success Specialist to support, engage, and retain our growing community of holistic practitioners after they complete their initial onboarding...SuggestedHeal.me
Austin, TX29 days ago$105.4k - $207.8k
Position Summary Our Deloitte Customer team empowers organizations to build deeper... ...September 30, 2026 A Customer Deployment Specialist at Deloitte assists and supports... ...stakeholders to establish governance models, success plans, and implementation approaches.Drive...SuggestedLocal area- ...experiences while helping organizations maximize the value of their recruitment strategies. We're seeking a customer-focused, data-driven Client Success Specialist who thrives in a fast-paced environment, enjoys solving complex challenges, and is passionate about...
- ...Job Description Job Description This position is responsible for providing excellent customer service to internal and external customers with the aim of offering correct and efficient customer service and guaranteeing customer satisfaction. Duties & Responsibilities...
Fagron
Austin, TX16 days ago - ...of a company that values both its people and its customers. Position Overview The Customer Experience Specialist serves as a trusted liaison between our... ...solutions, and advocate on behalf of the customer. Success in this role requires adaptability, strong problem...
Enviromedica
Austin, TX4 days ago $21 per hour
...opportunity available for a motivated team player to help drive the customer success of our health & wellness consumer products. Be a part of a... .... Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if...Hourly payFull timeSeasonal workRemote workEnviromedica
Austin, TX3 days ago$69.62k - $95.76k
...should too. Our team is dedicated to trust, customer obsession, agility, and striving to be... ...year in a row! As a Customer Marketing Specialist , Expansion Programs & Customer... ...will collaborate closely with Customer Success, Demand Generation, Product Marketing, and...Permanent employmentFull timeInternshipH1bWork at officeLocal areaWork visaLogicMonitor
Austin, TX4 days ago- ...Westinghouse Motor Company is looking for a detail-oriented Customer Service Specialist II to provide exceptional support to our customers and... ...contributions directly impact our customers and business success, along with opportunities for professional growth and career...Work at office
TECO Westinghouse
Round Rock, TX13 days ago $75k
...follow-up, freeing people in client-facing roles to focus on their customers. What You'll Be Doing Own the front line of customer... ...connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks Help shape how we...Live inRemote work- ExtendMyTeam is looking for a Customer Support Specialist to join their operations team in Austin, Texas. The ideal candidate will provide exceptional support by resolving customer inquiries and ensuring information accuracy across systems. This position requires strong...
- We're looking for a Customer Support Specialist to serve as a trusted product expert, supporting a diverse customer base while acting as a bridge... ...of experience in customer support, operations, customer success, or a related role within a technology or SaaS company. Strong...
- ...transactions. Today, through our business customers across the country, millions of... ...YOU'LL WORK ON The Customer Training Specialist is responsible for delivering impactful... ...experiences that set customers up for long-term success with Qualia. This role supports...Work at officeRemote workFlexible hours
Qualia
Austin, TX4 days ago $40 - $50 per hour
...Staffing has been engaged to conduct a search for a Part-Time Customer Marketing Specialist for a global B2B SaaS client. This is a predominantly... ...other marketing automation tools Collaborate with Customer Success, Product Marketing, Sales, and Account Management Track...Contract workPart timeWork at officeRemote work$69.62k - $95.76k
LogicMonitor is seeking a Customer Marketing Specialist to execute customer marketing campaigns aimed at driving engagement and product adoption.... ...This hybrid role is pivotal in collaborating with Customer Success and Product Marketing teams to ensure that campaigns align...- ...one, you'll take on significant responsibilities, assisting with customer support, onboarding new clients, and managing recurring... ...talented colleagues. You'll work directly with the Head of Customer Success, along with key team members who have successfully scaled startups...Immediate start
Topkey
Austin, TX5 days ago $19 - $22 per hour
...Customer Success Representative (Part-Time) Be the Voice That Keeps Our Customers Coming Back Why This Role Matters When a new customer signs on with Filtrous, the sale is just the beginning. The real value is built in what happens next: a smooth onboarding,...Hourly payPart timeMonday to FridayFiltrous Inc
Austin, TX3 days ago- ...ensuring end-to-end solutions for employers looking to manage and enhance their workforce compliance. Job Overview The Customer Success Representative is responsible for engaging with clients to ensure they optimize their use of ProScore’s suite of AI-powered products...
ProScore Technologies, LLC
Austin, TX4 days ago - ...challenges are met with unmatched rewards as we transform the hospitality and experiences industry globally. We are seeking a Customer Success Associate to assist clients by leveraging Way for their experiential programming to drive ancillary revenue. The ideal...Work at officeShift work
Way
Austin, TX17 days ago - Bradfute Enterprises in El Paso, TX is looking for candidates to provide exceptional customer service. This role involves managing customer interactions, explaining products, and ensuring a quality experience. Candidates should be reliable, possess good human relations...Flexible hoursShift workAfternoon shift
$92.2k - $115.3k
...position is responsible for contacting high-profile, prospective customers and selling J.B. Hunt solutions for their enterprise; the... ...onboarding new clients, establishing a long-term strategy for customer success, aligning internal teams to execute that strategy, and...Full timeContract workTemporary workPart timeWork experience placementRemote workWork from homeRelocationVisa sponsorshipJ.B. Hunt Transport
Austin, TX5 days ago$105.88k - $200.75k
...Representative that will lead with ambition and determination, ensuring customer relationships remain strong and fruitful. You will be an... ...processes and setting the standard for excellence in customer success.Key Areas of ResponsibilityLead the strategic approach to...Full timeLocal area$40k - $70k
...Job Description Job Description Job title: Customer Success Associate Location: Austin, TX Job type: On-site, full-time Exempt status: Non-exempt Compensation: $40,000 – $70,000 per year (Varies based on seniority) Benefits: Full health and benefits...Full timeWork at officeSaanroo Health Sciences LLC
Austin, TX8 days ago$25 per hour
...Job Position: Client Success Specialist Pay Rate: $25.00/hr Description: Our client is a US-based AI and data consulting firm with a growing... ...tech, construction, and enterprise software. Alongside their custom consulting engagements, they ship two productized offerings -...Full timeWork at officeRemote workFlexible hoursThe A List Staffing
Austin, TX3 days ago- ...Join our award-winning team at Leif Johnson Ford, where customer satisfaction and employee success go hand in hand. We're seeking a motivated Internet Salesperson to engage online customers, manage digital leads, and guide buyers through a seamless, transparent purchasing...
Leif Johnson Ford
Austin, TX13 hours ago $30k
...presenting Orum to prospects and a key player in the business's overall success. A successful Enterprise Sales Development Representative... ...to many other career opportunities, such as Account Executive, Customer Success, Pre-Sales, Operations, and more. At Orum, you'll learn...Flexible hours$75k - $125k
...a fast-growing, profitable, self-funded SaaS platform with 4.8 customer love and a 4.9 team score. Right now, we build software that helps... ...and impact: tight partnership with Marketing and Customer Success, exposure to larger deals as you grow Perks: ~ A shiny new...Weekly payCasual workWork at officeLocal areaFlexible hours3 days per week$65k - $70k
...gift cards and money to millions of recipients worldwide. Our customers (researchers, marketers, HR teams, nonprofits, and platform... ...and will have an impact on Tremendous' revenue growth and future success. What You'll Do Work primarily to bring in new deals through...Remote workWorldwide
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