Customer Success Specialist
Handoff
1 month ago Be among the first 25 applicants Why join us? Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work—backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes. We are backed by $25M+ raised from Y Combinator, Sequoia, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users. Customer Success Specialist at Handoff We’re hiring a Customer Success Specialist with experience in estimation to be the bridge between our AI product and the real-world needs of remodelers, builders, and contractors. In this hands-on role, you’ll apply your construction experience to help improve our AI estimates, support customers, and ensure that our tools actually work in the field. This role is ideal for someone who has recently been in the trenches - estimating, managing residential projects, and working directly with clients - but now wants to transition into a tech-forward environment where your trade knowledge drives product development. What You'll Do Audit AI Estimates: Review AI-generated estimates and flag issues in pricing, scope, or logic based on real-world remodeling practices Own Estimating Content: Help define and refine the scopes, cost libraries, and workflows that fuel our estimating engine Triage & Troubleshoot: Be a front-line resource for customer support issues—resolving questions, spotting bugs, and escalating high-impact issues Test & QA Features: Work with engineering and product teams to test new features, find bugs, and suggest improvements Create Training Materials: Build help docs, internal guides, and video tutorials to empower both contractors and teammates Coach New Customers: Help onboard contractors to Handoff—training them on the product and setting them up for success Improve the AI Assistant: Review AI-chat transcripts, identify where conversations break down, and give feedback to improve clarity, accuracy, and usability Collaborate Across Teams: Translate field expertise into actionable product insights, helping designers, PMs, and engineers build better tools Champion the User Voice: Be a trusted advocate for contractors—ensuring we build with the customer’s perspective front and center About You 7+ years in residential construction—remodeling, custom homes, or design-build Deep experience with estimating, proposals, and project management Familiar with platforms like Buildertrend, JobTread, Joist, or STACK Comfortable using and explaining modern software tools Excellent written and verbal communication skills Curious, self-motivated, and eager to bridge construction and technology Bonus: Experience working with or supporting software product teams What We Offer Competitive Salary + Equity Unlimited Paid Time Off (PTO) 401(k) Medical, Dental & Vision Insurance Life & Disability Insurance Flexible Spending Account (FSA) Dependent Care FSA (DC FSA) Relocation Allowance Top-Notch Equipment - Choose your laptop! Team Offsites Around the World – In 2024, we gathered in Poland, Mexico, and Florida - where to next? If you’re ready to bring your construction brain into a high-growth tech environment, we’d love to meet you. Let’s build something great together! Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Hospitality, Food and Beverage Services, and Retail Referrals increase your chances of interviewing at Handoff by 2x Sign in to set job alerts for “Customer Success Specialist” roles. Austin, TX $52,400.00-$112,000.00 4 days ago Austin, TX $90,000.00-$110,000.00 1 month ago Austin, TX $70,000.00-$75,000.00 3 days ago Austin, TX $50,000.00-$70,000.00 4 weeks ago Austin, TX $96,800.00-$107,500.00 6 days ago Customer Success Manager - 100% remote - US Austin, TX $94,000.00-$162,000.00 6 days ago Customer Success Manager II, Global Strategic Austin, TX $100,000.00-$110,000.00 1 week ago Austin, TX $147,000.00-$221,000.00 1 week ago Austin, TX $147,000.00-$221,000.00 1 week ago Austin, TX $61,000.00-$67,000.00 1 day ago Austin, TX $100,000.00-$142,000.00 3 months ago Austin, TX $95,400.00-$112,500.00 1 week ago Austin, TX $75,000.00-$110,000.00 3 weeks ago Austin, TX $105,000.00-$125,000.00 1 month ago Austin, Texas Metropolitan Area $70,000.00-$100,000.00 5 days ago Austin, TX $53,000.00-$118,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Handoff
$100k - $125k
...transform human health. Our incredible customers undertake life-saving activities ranging... ...possible.The Customer Learning Solutions Specialist drives adoption of Cytiva’s customer education... ...Management, Operations, Customer Success and technical teams to ensure consistent...SuggestedFull timeRemote workWork from homeFlexible hours$98.2k - $130.9k
...RolePassionate about Secure Email and energized by helping customers get real value from their technology? We're looking for a technically... ...'re eager to grow — let's talk.About the RoleAs a Customer Success Specialist, you'll drive adoption and value realization across Cisco...SuggestedFull timeTemporary workWork experience placementLocal areaFlexible hours- ...Job Description Job Description This position is responsible for providing excellent customer service to internal and external customers with the aim of offering correct and efficient customer service and guaranteeing customer satisfaction. Duties & Responsibilities...Suggested
Fagron
Austin, TXa month ago - ...leading home improvement retailer in Austin, TX is seeking a Pro Customer Service/Sales professional to deliver exceptional service and... ..., meeting sales goals, and collaborating with team members. Successful candidates will possess strong product knowledge and may benefit...SuggestedFull timeFor contractors
- Sweetepictravels is seeking a Remote Customer Service Representative to be the primary liaison for clients, handling insurance sales inquiries, benefits questions, and account support from home. You will engage across channels, conduct outbound outreach to promote services...SuggestedRemote job
$70k - $80k
...are just a few ways we invest in your growth, well-being, and success: Professional Development - Grow your skills through workshops,... ...world automate complex billing operations at scale. As we grow our customer base, we are looking for a Customer Success Agent who is...Work at officeLocal areaRemote workWork from homeFlexible hours2 days per week3 days per week- ...retail home improvement company is looking for members of their Pro Customer Service/Sales Team to enhance the experience for professional... ...on location. Candidates play a vital role in ensuring customer success while collaborating with team members to uphold a clean and...
- ...(and beat) weekly and monthly volume goals without sacrificing customer satisfaction Stay current on Ford models, incentives, and competitors... ...outreach, and flawless in-store hand-offs Qualifications Success in automotive or high-ticket sales—or a track record of quick learning...
- Fagron in Austin, TX, is seeking a customer service professional to deliver excellent service to internal and external customers, ensuring accurate order handling and satisfaction. You will be the first point of contact by phone or email, processing orders in our ERP system...
$21.64 per hour
...leveraging technology to provide personalized and effective mental health solutions. About The Role SonderMind is hiring a Customer Success Specialist to deliver a high‑quality, empathetic phone experience for clients and providers. This role exists at the intersection of...Hourly payTemporary workWork at officeLocal areaImmediate startMonday to FridayFlexible hoursShift work- ...of a company that values both its people and its customers. Position Overview The Customer Experience Specialist serves as a trusted liaison between our... ...solutions, and advocate on behalf of the customer. Success in this role requires adaptability, strong problem...
Enviromedica
Austin, TX26 days ago $21 per hour
...opportunity available for a motivated team player to help drive the customer success of our health & wellness consumer products. Be a part of a... .... Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if...Hourly payFull timeSeasonal workRemote work- ExtendMyTeam is looking for a Customer Support Specialist to join their operations team in Austin, Texas. The ideal candidate will provide exceptional support by resolving customer inquiries and ensuring information accuracy across systems. This position requires strong...
$75k - $115k
...insights for EV operations. Flipturn optimizes charging for a broad customer base of major autonomous, transit, freight, school bus, and... ...Engineer, you’ll work directly with Flipturn's customer success and operations team to ensure the success of our customers in managing...Immediate start$47.6k - $81.25k
...portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our... ...Kluwer | Wolters Kluwer ( **What We Offer: ** The Customer Success Manager role offers growth potential opportunities, professional...Work at officeWolters Kluwer
Austin, TX4 days ago$50k
...Sales Retention SpecialistDo you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the...Local areaWork from home$69.62k - $95.76k
...should too. Our team is dedicated to trust, customer obsession, agility, and striving to be... ...year in a row! As a Customer Marketing Specialist , Expansion Programs & Customer... ...will collaborate closely with Customer Success, Demand Generation, Product Marketing, and...Permanent employmentFull timeInternshipH1bWork at officeLocal areaWork visa$69.62k - $95.76k
LogicMonitor is seeking a Customer Marketing Specialist to execute customer marketing campaigns aimed at driving engagement and product adoption.... ...This hybrid role is pivotal in collaborating with Customer Success and Product Marketing teams to ensure that campaigns align...$19 - $22 per hour
...Customer Success Representative (Part-Time) Be the Voice That Keeps Our Customers Coming Back Why This Role Matters When a new customer signs on with Filtrous, the sale is just the beginning. The real value is built in what happens next: a smooth onboarding,...Hourly payPart timeMonday to FridayFiltrous Inc
Austin, TX23 hours ago- Carrie Welch - State Farm Agent in Austin, Texas, is looking for a Customer Service Representative to enhance customer experiences and support the growth of the agency. The ideal candidate will have strong communication skills and a detail-oriented mindset, helping customers...Flexible hours
- A growing customer success firm in Austin is seeking an Entry-level Customer Success Representative to provide exceptional support to clients. This role involves assisting with onboarding, answering customer inquiries, and ensuring clients benefit fully from the services...
- ...system administrator for the Salesforce environment especially for the Production. Primary point of contact for the Salesforce Customer Success team. Establish, monitor and drive action planning and execution for production org performance and health metrics Manage the...Work at office
- ...transactions. Today, through our business customers across the country, millions of... ...WHAT YOU'LL WORK ON The Customer Training Specialist is responsible for delivering impactful... ...experiences that set customers up for long‑term success with Qualia. This role supports...Work at officeRemote workFlexible hours
- ...cross selling as well as helping your AE navigate their current customer book of business.Location - Austin, TX (Downtown Austin) -... ...excellent follow-up skillsTechnical aptitude and the ability to successfully demonstrate softwareSolid work ethic, positive attitude, and motivation...Full timeWork at officeRemote work
- Bradfute Enterprises in El Paso, TX is looking for candidates to provide exceptional customer service. This role involves managing customer interactions, explaining products, and ensuring a quality experience. Candidates should be reliable, possess good human relations...Flexible hoursShift workAfternoon shift
- ...one, you'll take on significant responsibilities, assisting with customer support, onboarding new clients, and managing recurring... ...talented colleagues. You'll work directly with the Head of Customer Success, along with key team members who have successfully scaled startups...Immediate start
- STN Promotions is hiring an Entry Level Customer Service Representative to engage customers in acquisitions and existing accounts. No experience required; full training provided. You will create product proposals, drive sales, and build strong customer relationships to...
- FASTSIGNS Center in Austin, TX is seeking a Customer Service Representative to be the initial contact with current and prospective customers. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders while collaborating in...
- The Customer Success department's purpose is to to build and maintain strong relationships with our most strategic and highest revenue producing customers. The team provides customers with exceptional service and technical expertise in shipping, logistics, software and...
$45k - $65k
Customer Success Representative - Austin, TX Base pay range $45,000.00/yr - $65,000.00/yr Are you passionate about helping customers succeed while driving growth and expanding revenue? We’re looking for a Customer Success Representative located in Austin, TX who thrives...Base plus commissionRemote work
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