Field Service Engineer

Job DescriptionJob DescriptionWho we are:HERMLE USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and world-class technical customer support.Our employees are the most important asset and the backbone of HERMLE USA! Without thepeople in our organization we would sell nothing but machines and wouldn’t be able tosatisfy and even exceed ourcustomer’s expectations.We are always looking forcommitted team members with the necessarydrive andintegrity to provide world class service to our customers.Respect is the foundation of a united workforce and therefore we value open, professional and friendlycommunication internally as well as with our customers and partners worldwide!What we are looking for:Individuals that are friendly and genuinely care about the happiness of the people around them. Someone that has a can-do attitude and asks, “what else can I do?”, a real team player who provides – and values – honest improvement-oriented feedback. We need people that take accountability for their actions and pride in their work.This position is remote, traveling 90-95% of the time. Responsibilities:Support of customers with telephone and on-site troubleshooting and diagnosis procedureWork in an unsupervised environment to provide installation, troubleshooting, repair, and preventive maintenance services for Hermle’s products at customer locations in a timely mannerBriefing and training of customersInstallation of retrofitsPeriodic overseas travel to Germany for learning the product line and maintaining that product knowledgeWorking with SAP-SoftwareDaily work time reporting through time management systemWeekly submission of service reports as well as expense reportsPerforms other duties and responsibilities as requestedRequirements:High School/GED or equivalentExperience in troubleshooting mechanical and electrical issues of machine toolsKnowledge of Heidenhain and/or Siemens control systemsProficient knowledge of electronic and mechanical aspects of CNC machines, preferably 5-axis machinesUnderstanding of hydraulics and pneumatics in machine toolsProficiency in using computersProfessional Interaction with CustomersMicrosoft Office knowledge is mandatoryExtensive travel is required (including international) Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical Coverage, Dental Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K)HERMLE USA, Inc. is an EEO employer