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Houseman - The Drey Hotel

The Village Dallas

Dallas, TX
Position Summary:

The Houseman supports housekeeping operations and guest services by ensuring timely room support, efficient logistics, and prompt fulfillment of guest requests. This role contributes directly to delivering a seamless boutique hotel experience through professionalism, responsiveness, and operational support.


Key Responsibilities:
  • Guest Service & Amenity Delivery
  • Respond promptly to guest requests communicated by the Front Desk, PBX or Housekeeping Supervisor.
  • Deliver requested items such as:
    • Shaving kits
    • Dental kits
    • Vanity kits
    • Slippers
    • Extra towels and pillows
  • Verify room numbers and requested items before delivery.
  • Knock, announce service, and wait before entering guest rooms.
  • Provide courteous and professional guest interactions at all times.
  • Complete guest requests within 5-10 minutes.
  • Communicate with completed requests to PBX, Front Desk, or supervisor.
  • Housekeeping Support
  • Assist Room Attendants by delivering clean linens, towels, and guest amenities.
  • Remove soiled linens, trash, and recycling from guest floors and service areas.
  • Support deep cleaning projects and furniture movement as needed.
  • Help maintain housekeeping productivity and room readiness standards.
Apply
Vacancy posted 1 day ago
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