Customer Service Representative

Company
With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence.
Copper and Brass Divison
Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment. The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.
Your responsibilities
Job Summary

Provides customer service and sales support to the supplier base and internal company end-users. Job Description

Customer Service Representative
$23-$27 per hour
1st Shift

Are you the type of person who jumps in wherever needed, takes ownership, and goes above and beyond to help customers and teammates succeed? We're looking for a dedicated Customer Service Representative who thrives in a fast-paced environment and is passionate about delivering exceptional service.

This is a great opportunity for someone with strong communication skills, outstanding attention to detail, and advanced proficiency in Microsoft Outlook who enjoys supporting both customers and internal teams.

What You'll Do

As a key member of the team, you'll serve as the primary point of contact for customers and suppliers, ensuring a seamless experience from order placement through fulfillment.

Responsibilities:

• Provide exceptional customer service regarding material availability and order status via phone and email
• Coordinate issue resolution between customers and internal departments including Purchasing, Contract Administration, Finance, and Plant Operations
• Support internal sales initiatives and track progress toward customer service and order-related goals
• Create, update, and maintain reports related to customer issues, order activity, and sales performance
• Complete order entry and prepare customer quotes as assigned
• Assist with receptionist responsibilities, including answering and directing incoming calls
• Demonstrate a willingness to step in and support the team wherever needed
• Deliver professional, accurate, and timely written communication to customers and internal stakeholders

What We're Looking For

Required Qualifications:

• High School Diploma or equivalent
• Minimum of 2 years of customer service experience
• Strong computer skills, including Microsoft Office proficiency with advanced Outlook skills
• Excellent written and verbal communication abilities
• Exceptional attention to detail and organizational skills
• Proven problem-solving abilities and commitment to customer satisfaction
• Self-motivated, dependable, and accountable for achieving goals and results
• Team-oriented mindset with a willingness to go the extra mile

Preferred Qualifications:

• Associate's or Bachelor's degree
• Experience in a manufacturing environment
• Background in customer service, sales support, purchasing, or order management
• Experience using Microsoft Excel and Microsoft Teams

Why You'll Love This Opportunity

*Competitive pay up to $29/hour
*Stable 1st shift schedule
*Collaborative and supportive team environment
*Opportunity to make a direct impact on customer satisfaction and business success
*Variety in your day with customer interaction, sales support, and cross-functional teamwork

If you're a proactive professional who takes pride in providing outstanding customer service and enjoys being a go-to resource for both customers and colleagues, we want to hear from you! Apply today and bring your dedication, communication skills, and positive attitude to our growing team.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Job Compensation $21.59 - $29.22 Benefits Overview

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact View email address on click.appcast.io.

TK does not:

1.Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.Request payment of any kind from prospective jobseekers or candidates for employment;
3.Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.Send checks to job seekers; or
5.Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.Anyone making an employment offer in return for money is not authorized by TK; and
4.TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at View email address on click.appcast.io.

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