Member Service Representative

Credit Human Headquarters San Antonio, TX 78215, USA Description Member Service Representative Department: Member Service Center (MSC) Why This Role Matters This role helps members get timely, accurate support that strengthens their financial health and confidence in Credit Human. By resolving needs with professionalism, identifying relevant solutions, and maintaining strong compliance practices, the role protects member trust and supports organizational growth. What You’ll Do Resolve member and non-member inquiries in a professional, efficient, and timely manner to deliver a positive contact center experience. Process financial transactions, account inquiries, and file maintenance accurately and in accordance with regulatory requirements. Identify member needs and refer appropriate Credit Human products and services that support financial health and well-being. Maintain strong knowledge of Credit Human products, services, policies, procedures, and job‑specific compliance expectations. Meet department service, quality, referral, training, and learning standards that support individual and team performance. Apply BSA, CIP, CDD, CTR, SAR, OFAC, and job‑specific red flag requirements to help protect members and the organization. Collaborate with teammates to support department, division, and corporate goals that contribute to Credit Human’s growth. Why You’ll Love This Role Make a daily impact by helping members solve financial questions and move forward with confidence. Build broad knowledge of financial services, member support, regulatory compliance, and Credit Human products. Work in a team-centered contact center environment focused on service, growth, and shared success. Develop valuable communication, problem‑solving, and referral skills that support long‑term career growth. Contribute directly to Credit Human’s mission by connecting members with solutions that improve financial well‑being. Experience: Required 1 year of customer service experience Preferred 2 years of customer service experience Financial service or banking experience Call center/contact center experience Sales or cross‑selling experience Skills & Knowledge: Required Exceptional written and/or verbal communication skills PC skills and 10‑key by touch Type 30 or better words per minute Empathy Problem‑solving Adaptability in a fast‑paced environment Education: Required High School Diploma or equivalent Schedules/Hours: Regular Shifts 6:45am - 3:45pm 8am - 5pm 8:30am - 5:30pm 9am - 6pm 9:30am - 6:30pm 10am - 7pm * All with a rotating Saturday shift (9am - 12pm) 4x10 Shifts Mon - Thurs: 7am - 6pm Mon - Thurs: 8am - 7pm Tues - Fri: 7am - 6pm Tues - Fri: 8am - 7pm * All with a rotating Saturday shift (9am - 12pm) Paygrade: 1BA The expected pay range for this position is $17.98 – $19.00 /hourly. Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location. This role may also be eligible for: Bonus opportunity up to 4% Employees are eligible for a comprehensive benefits package, including: Job Location: This position is onsite based in San Antonio, TX . Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification (within the past seven years when applicable), criminal history (convictions and outstanding warrants within the past seven years), education verification (GED, high school, and/or degree when applicable), and social media checks on publicly available information. Additional checks may include motor vehicle records, credit checks, license/certification verification, or fingerprinting depending on the role. Applicants must be currently authorized to work in the United States on a full-time basis. Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good‑faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Credit Human