General Manager

General Manager OpportunityThis is an opportunity to build a team, shape the culture, and help launch MilkShake Factory's first New York location.Leaders, not bosses. Your team wants to work both with and for you.An ownership mindset. You take responsibility for results, act proactively, protect company resources, and treat the business as though it were your own.Builders. You are excited to recruit an opening team, establish strong operating routines, and create a positive store culture from the ground up.Culture champions. You take pride in creating an excellent employee culture and an exceptional guest experience.Growth-minded leaders. You are excited to grow with MilkShake Factory and pursue future opportunities as we expand across Long Island.Excellent communication skills, we believe in growing through collaboration and strong communication.Mentors. You are committed to coaching, developing, and preparing in-store talent for future leadership opportunities.Essential functions include:Lead pre-opening activities, including recruiting, interviewing, onboarding, training, and preparing the opening team.Take the helm and own both the front- and back-house operations at Milkshake Factory, orchestrating:Seamless workflowsTop-notch merchandisingImpeccable sanitationAn unbeatable customer experience.Co-create foolproof systems for operational excellence, covering cash management, food safety, inventory control, and team performance.Partnering with the owner, leading the charge on human resources, handling everything from staff training and coaching to motivation, feedback, and retention strategies.Craft efficient schedules, ensuring smooth retail operations while keeping a keen eye on budget-friendly labor costs.Collaborate on the accounting side to shape an accurate budget for Milkshake Factory.Keep a tight grip on waste reduction by monitoring inputs, documenting trends, and training team members on quality and recipes.Set up maintenance schedules that elevate equipment reliability and work with the team to ensure security measures are on point, including cameras, alarms, locks, and protocols.Smash those sales goals through consumer-value techniques like bundling and strategic merchandising.Be the ultimate brand advocate, sharing the company's story, history, vision, and products with both consumers and employees.Keep those POS register systems purring with operational perfection at all times.Ready to lead with flair? Let's shake things up!Requirements include:Demonstrated leadership ability with at least five years of experience in a customer-facing sales settingStrong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financialsAvailability to work flexible hours that may include early mornings, evenings, weekends, and/or holidaysCollege degree is strongly preferred; however, extra years of experience may substituteComposure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environmentExceptional leadership, communication, operational, problem-solving, organizational and planning skillsAbility to plan and prioritize workloadAbility to handle confidential and sensitive informationKnowledge of Microsoft OfficeAbility to lift and/or handle packaged goods and materials up to and including 25 lbsCompensation: $67,000.00 - $72,000.00 per year