Field Service Technician

Our benefits include - $3,000 SIGN-ON Bonus - Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment - 401k program with 6% company match - Personal time off and company-paid holidays - Opportunities for career growth and competitive salary commensurate with experience - Tuition reimbursement for job-related continued education - Referral Program - You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business ## Your mission To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager's instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities. ## ## Key responsibilities - Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager's instructions - Follow applicable safety rules, agreed working practices and environmental requirements - Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager - Respond to customer's queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines - Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager - Recognize sales opportunities and communicate to District Service Manager - Coach/tutor junior colleagues and trainees as necessary - Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System ## What we are looking for Ability to obtain and maintain a 1-year DOT Medical Card is required for this position Vali