Bilingual Community Health Worker

Guia

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos, to help achieve our Higher Purpose?

We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward

Our Promise

• Purpose Driven Career
• Competitive Pay
• Best-In-Class Medical/Dental Coverage
• Free Mental Health & Life Coaching for Team Members and their Dependents
• Holiday Time Off with Pay
• Paid Community Service Day
• Paid Parental/Family Leave
• Paid Bereavement Leave
• Generous Paid Time Off (PTO)
• 401k Retirement Plan with Company Match
• And much more....

Position Summary

The Guia is responsible for a panel of patients and, in collaboration with other members of a multidisciplinary primary care team, helps patients meet their preventive, chronic, and acute care needs. The Guia engages patients and encourages them to take an active role in their health by providing the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors. This individual's primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients and their families and assisting patients in meeting their social needs. The Guia builds relationships with patients in a clinical setting and in the community by working alongside medical providers, nurses, medical assistants, and a multidisciplinary team in a collaborative and empathetic team approach to improve patient outcomes.

Responsibilities

• Provides comprehensive care coordination to an assigned patient caseload
• Works collaboratively with patients, family, caregivers, healthcare providers, and external partners, to meet complex social needs
• Promotes a collaborative process and communication between all health care team members, internal multidisciplinary teams, inclusive patients/clients, families, and caregivers to ensure the process of integrated care services are targeted, appropriate, and beneficial
• Intervenes with patients and families regarding emotional, social, and financial consequences of illness and/or disability
• Conducts in-person visits to the patient's homes, as needed, per the Home Safety Measures Policy.
• Accesses and mobilizes family/community resources to meet social care needs
• Documents all interventions in the patient medical record both timely and accurately including all elements of clinic visits, in home, telephonic engagement, or texting
• Onboards patients to the Suvida model and their medical/social care visits
• Provides patient education on acute and chronic disease management
• Provides guidance to patients and families
• Establishes healing relationships with patients and families
• Employs confidence-promoting techniques in patient communication and develops patient self-efficacy to better manage health
• Communicates with patients in-person and by phone, video conference, and text messaging
• Collaborates with other members of the multidisciplinary care team including but not limited to the Guia manager, Transitions of Care managers, and Medicaid case managers
• Maintains knowledge of Medicare, Medicaid, and other program benefits to assist patients with resource allocation and choices
• Provides consultation and collaborates with other Guias and team members on patients with significant or intensive community resources needs
• Assists with the coordination of care across the continuum, such as: scheduling appointments with providers, coordinating referrals, and sharing or transferring information with the patient's internal and external care team
• Participates broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls and messages and ensuring general upkeep of the clinical space
• Tracks patient enrollment and progression through care programs
• Other duties as assigned by the Guia Manager

What You'll Bring

Knowledge, Skills, and Abilities

• Prior experience assisting patients with LIS, PAP, or other benefits applications strongly preferred.
• 4–5 years of healthcare or social service experience with emphasis on care coordination or resource navigation.
• Skilled in EMR use, Microsoft Office/Google Suite, and spreadsheet tracking.
• Demonstrated experience or skills in coordinating activities across multiple sites or teams, including communication, workflow organization, and goal tracking.
• Experience managing or supporting performance goals across multiple clinical locations is a strong asset.
• Bilingual (English/Spanish) required.
• Strong organizational skills with the ability to manage high volume during peak renewal seasons.
• Compassionate communication and ability to work effectively across cultures.
• Skilled in EMR use, Microsoft Office/Google Suite, and spreadsheet tracking.

Education, Experience, Licensure, or Certification Requirements

• CHW certification (preferred)
• Bachelor's degree (preferred)

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.