Infra Tech Support Practitioner - 6297351

Accenture Flex offers you the flexibility of local fixed‑duration project‑based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world‑class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities You will be responsible for assisting in defining requirements, designing and building data center technology components, and conducting testing efforts. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work‑related problems. Provide onsite deskside support for end‑user devices (Windows, Mac, mobile, peripherals) and enterprise applications. Manage devices using enterprise management tools such as Jamf Pro, Intune, SCCM, and Active Directory. Deliver VIP/white‑glove support to executives and senior leaders. Oversee and coordinate deskside operations across multiple locations. Track and ensure compliance with SLAs and KPIs, reporting on incident trends and service metrics. Act as the primary escalation point for deskside support issues regionally. Partner with IT teams (Service Desk, Infrastructure, Security, Network) for escalations and cross‑functional projects. Identify and implement process improvements and standardization of deskside practices. Maintain compliance with IT security standards, client policies, and audit requirements. *This role is 100% onsite in Boston, MA Basic Qualifications Minimum of 3 years of work experience Minimum of 1 year of Desktop Management High School Diploma or GED Preferred Qualifications Bachelor's or Associate's degree IT Infrastructure Operations experience Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for the role. Role Location Hourly Salary Range California: $32 to $42 Cleveland: $32 to $42 Colorado: $32 to $42 District of Columbia: $32 to $42 Illinois: $32 to $42 Maryland: $32 to $42 Massachusetts: $32 to $42 Minnesota: $32 to $42 New York: $32 to $42 New Jersey: $32 to $42 Washington: $32 to $42 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. Accenture is an EEO and affirmative action employer of females, minorities, veterans, and individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. #J-18808-Ljbffr Accenture