Firm Operations Manager

Job Description
A highly respected, forward-thinking professional services firm is seeking a systems-oriented Administrative Professional to lead internal administration and workflow systems. They are looking for a key operational leader to oversee business management, project scheduling, resource allocation, and technological integration.

The successful candidate will be directly responsible for the seamless movement of client projects from initial onboarding through final delivery and billing, ensuring peak efficiency, accountability, and world-class service.

Key Responsibilities

• Workflow Leadership : Drive organizational efficiency by monitoring project pipelines, managing staff capacity schedules, and ensuring client deliverables move seamlessly through every stage of production.
• Process Improvement : Continuously evaluate internal workflows to identify bottlenecks; design and implement robust internal controls to elevate productivity.
• Technology & Automation Integration : Act as the primary liaison with external IT vendors and software providers. Oversee the adoption and management of modern automation and workflow tools to streamline business operations.
• Operational Accountability : Establish clear tracking mechanisms and production metrics to maintain high standards of team accountability and project delivery timelines.
• Cross-Functional Collaboration : Partner closely with firm leadership, technical specialists, and administrative staff to foster a cohesive, high-performance working environment.

Requirements

They are looking for a proactive operations leader who creates order, structure, and team accountability. The right candidate independenty monitors workflow, resolves system bottlenecks, and communicates risks to firm leadership to guarantee accurate, on-time client delivery.

• 5+ years managing workflow and deadlines within a fast-paced professional services firm.
• Direct experience supervising administrative and technical personnel.
• Experience overseeing client onboarding, billing, receivables, and budgets.
• Proven success implementing practice management software, automation tools, and emergent AI workflows.

Benefits

• Our client believes in taking care of our team members from day one.
• Immediate Health Coverage : Skip the typical 30- or 90-day waiting periods. Your medical benefits kick in on day one , with the company contributing $300 monthly directly toward your healthcare plan to keep you protected from the start.
• Instant Wealth Building : Secure your future with a 3% company match on your Simple IRA, giving you free matching dollars to accelerate your retirement savings.
• Generous Time Off : Recharge and relax with 10 to 15 days of Paid Time Off (PTO) annually, tailored to give you the flexibility you need for life outside of work.
• Paid Holiday Breaks : Enjoy 6 fully paid company holidays throughout the year to celebrate, rest, and spend time with family.
• Comfortable Work Culture : Ditch the rigid corporate suits. Their business casual atmosphere lets you work comfortably and authentically every day.