Marketing Manager II

Responsibilities

A client with Kforce is seeking a Marketing Manager II to join their team in San Diego, CA.Overview:The ideal candidate is a master of complex project management, thrives on cross-functional collaboration, and has a relentless focus on detail and quality assurance. You are a proactive problem-solver who takes extreme ownership to see projects through to completion in a fast-paced, matrixed environment.Duties:

• Develop and execute strategies to maximize the capture of authentic customer ratings and reviews across various touchpoints - spanning DIY, Activate Expert, and Credit Karma products
• Identify and implement best practices for displaying reviews to build customer trust and drive conversion across web, in-product, and retail surfaces
• Own the operational plan for the entire Ratings & Reviews program across the Desktop, Online (DIY, DIWM, FS), BizTax, Local TTO, and Credit Karma (CK), from initial request intake and requirements gathering to final implementation and reporting
• Lead the comprehensive "season readiness" program for all review-related content and functionality across key and CK web properties, including homepages, product pages, and SEO-focused content
• Develop and maintain all program documentation, including project scopes, timelines, process workflows, and stakeholder alignment records
• Own the strategy and operational execution for the client and Credit Karma ratings and retail platforms
• Manage the technical workflow by creating, prioritizing, and tracking engineering tickets across the Online profile, Business, Desktop, Local, and CK programs to ensure accurate and timely code implementation, bug fixes, and enhancements
• Lead all QA efforts for engineering and design changes, ensuring a bug-free and optimal customer experience across all platforms, including desktop and post-file experiences

Skills

• 5+ years of experience in digital marketing, program management, or marketing operations, with a proven track record of managing complex, cross-functional projects
• Direct experience managing a Ratings & Reviews program and platform, particularly Bazaarvoice
• Exceptional project management skills, with proficiency in tools like Jira, Asana, or equivalent
• Strong communication and stakeholder management skills, with the ability to articulate complex issues and drive alignment across technical and non-technical teams
• A proactive, self-starter mentality with a talent for navigating ambiguity and solving problems with tenacity
• Demonstrated ability to manage technical workflows, including writing requirements, managing ticketing queues, and leading QA processes

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.


We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.


Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.


This job is not eligible for bonuses, incentives or commissions.


Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."