Digital Banking Specialist

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Shore United Bank is seeking a full-time Digital Banking Specialist to join our team. The Digital Banking Specialist is responsible for completing various activities such as online banking setups, troubleshooting, reporting and daily support of all Digital products including online banking, mobile banking, mobile deposit, remote deposit, and ACH.

Essential Functions Include:

• Coordinate balancing of Switch reports, communication with management and with data processing, etc.
• Assist with processing of various customer ACH transactions that are electronically received.
• Assist with the approving of pending account additions to customer's online banking profiles.
• Approve online banking applications after appropriate training.
• Respond and fulfill customers messages in online banking. Resolve customer questions/issues and unlock customer's online banking profiles as needed.
• Assist with uncomplicated Online Banking bill pay issues for customers.
• Enter wires into DirectLine Wires (domestic & international) after appropriate training.
• Prove Directline Wires at end of day coordinating balancing with the Finance Department.
• Enter wires into M & T Treasury Center for international transmission after appropriate training. Pull daily wire detail report from M&T for incoming wires.
• Accountable for assigned reports from within Online Banking
• Process ACH returns and NOCs via Federal Reserve
• Learn basics of Yellowhammer Fraud Detective, working EFT entries.
• Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

Location: Commerce Street Branch - 109 N. Commerce St., Centreville, MD 21617

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday, rotating Saturdays (closed Sundays).

Required Education and Experience:

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• 1 year experience in a clerical role.

Compensation:

• The pay range for this position is $21.00 - $26.50 hourly. Candidates without direct experience will start at $21.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits:

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank: Good things are happening here. ®

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.