Customer Service Representative (Onsite)

Customer Service Representative

Taylor Corporation is looking for a Customer Service Representative to join the team onsite in Jeffersonville, IN. Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Hours: 8:00am - 5:00pm, Monday Friday

Responsibilities Include:

• Work independently and within a team to deliver consistent, exceptional customer experience every time.
• Manage all communications - written, verbal, and in person, in a professional, proactive and efficient manner.
• Resolve all customer requests including orders and follow-up activity courteously, efficiently, quickly and accurately.
• Own escalations and concerns on behalf of the customer, provide root cause analysis and permanent resolution.
• Successfully establish, manage and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review a variety of work processes including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordination of projects and complex customer deliverables.
• Guarantee satisfaction and value for our customers.
• Contribute to a work environment that fosters pride in being part of a winning team.

You Must Have:

• High school diploma or equivalent in work-related experience.
• 3 years of related / relevant experience in position or specialization.
• Proficient computer skills to include Excel, Word, Outlook and Microsoft PowerPoint.
• Advanced computer experience and ability to implement new technologies.
• Excellent problem solving, follow-up, and organizational skills.
• Effective time management skills and the ability to manage multiple tasks and prioritize tasks.
• Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.
• Detail-oriented, used to working in a fast-paced environment, and managing multiple projects.

We Would Also Prefer:

• Salesforce.com knowledge

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.