Receptionist - State Farm Agent Team Member

Front Desk Receptionist – Customer Service & Support (Insurance Agency)

Kim Varnadore State Farm is seeking an organized, outgoing, and customer-focused Front Desk Receptionist who thrives in an organized environment. This role is perfect for someone who enjoys helping people, staying organized, and confidently handling multiple tasks throughout the day. You will be the face of our agency—greeting customers, managing communication, assisting with basic policy updates, and helping customers understand billing questions—while supporting a high-performing team.

A Florida 4-40 Customer Representative license is required for this role. If not currently licensed, you must be willing to obtain it. We provide full guidance and support to help you successfully complete the licensing process. Employment is contingent upon obtaining this license.

As a Front Desk Receptionist, you will manage daily front office operations while delivering an exceptional customer experience. You will handle incoming calls, assist with simple policy changes, answer billing-related questions, and ensure customers are directed efficiently. This is a service-first role with opportunities to support account growth through customer interactions.

Greet customers in person and over the phone with professionalism and energy Manage incoming calls, route inquiries, and schedule appointments Assist customers with basic policy changes, updates, and documentation Explain billing inquiries, payments, and account details clearly and confidently Maintain accurate customer records and update information in the system Handle multiple tasks and priorities in a fast-paced office environment Follow up with customers to ensure needs are met and issues are resolved Support the team with administrative tasks and daily office operations Identify opportunities to connect customers with additional products when appropriate

Highly organized with strong multitasking ability Outgoing, friendly, and customer-focused personality Strong communication and problem-solving skills Ability to explain information clearly, especially billing and account details Detail-oriented with strong follow-through Comfortable working in a fast-paced, team-oriented environment Previous receptionist, administrative, or customer service experience preferred Basic computer skills (Microsoft Office, CRM systems)

Competitive base pay Licensing support and guidance Ongoing training and development Supportive, team-oriented work environment Opportunity to grow within the agency and insurance industry

Kim Varnadore State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences. Compensation: $35,000.00 - $45,000.00 per year

We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
• Our office is located in Mount Dora, FL.
• I have been a State Farm agent since 2006.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.