Senior Human Resources Analyst (1244) - Multiple Departments Citywide (C00184)

Job Description

Job Description:\n\nCompany Description\n\nThis is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam.\nIf you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: Ad Amended on Wednesday, June 24, 2026 to reflect update to minimum qualification substitution language.\nApplication Opening: Wednesday, June 7, 2023Application Deadline: Continuous\n\n The City and County of San Francisco is looking to bring on board multiple Senior Human Resources Analysts to help departments in hiring, supporting, and retaining a highly qualified workforce to deliver essential public services to the people of San Francisco. We are looking for candidates who are passionate about diversity, equity, and inclusion in the workplace, can exercise good judgement, sensitivity, and creativity in response to complex situations, and enjoy analysis.\nThis is a unique opportunity to learn about what it takes to support a complex public sector workforce of nearly 40,000 staff who perform the full range of city and county services, from public safety to transportation to street maintenance to public health, and much more.\nSan Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.\nIn addition to establishing a career with purpose and opportunity for professional growth, the City offers excellent benefits that include: competitive salaries; medical, dental, and vision insurance; defined benefit retirement plan; deferred compensation plan; long-term disability insurance; life insurance; and a generous paid time off package.\nCome explore first-hand the many opportunities that the City and County of San Francisco has to offer.Job Description\n\nSenior Human Resources Analysts are responsible for hiring, developing, and supporting the City’s workforce. Analysts work in a variety of human resources functional areas including recruitment and examinations; classification and compensation; employee and/or labor relations; benefits administration; human resources operations; diversity, equity, and inclusion; or personnel training. Senior Human Resources analysts are distinguished from Human Resources Analysts in that they may lead or supervise professional/clerical staff and perform more difficult and complex work.\nSenior Human Resources Analysts may specialize in one of the functional areas described below or perform duties in multiple areas.\nRecruitment and Examinations Analysts help recruit and evaluate the skills of candidates in order to hire a highly qualified workforce.\n\n Key duties include preparing candidate friendly job advertisements, processing job applications, and constructing, administering, and scoring examinations.\n\nClassification and Compensation Analysts help the City achieve our equity and wage parity goals by conducting investigations and surveys concerning the duties, responsibilities, qualifications, and salaries of City jobs.\n\n Key duties include conducting field or desk audits of the work performed by City staff, recommending changes to class specifications to reflect current job requirements, and conducting and evaluating wage surveys.\n\nEmployee and/or Labor Relations Analysts enhance the City’s goal to provide a fair and welcoming work environment by ensuring consistent compliance with the City’s collective bargaining agreements.\n\n Key duties include negotiating resolutions to grievances, investigating complaints of serious employee misconduct, and conferring with employees, department leadership, and labor representatives about how best to apply employment regulations.\n\nBenefits Administration Analysts help make the City an employer of choice by managing the City’s employee benefits program.\n\n Key duties include creating, managing, and updating the City’s employee benefits program, such as managing health insurance, retirement accounts, vacations, paid time off, and parental leave.\n\nHuman Resources Operations Analysts ensure employees have a smooth and efficient experience when they join, move within, and/or leave the City workforce.\n\n Key duties include processing new hires through interviews and onboarding activities, facilitating employee transfers, separating employees through layoffs when necessary, and administering fair and consistent employee discipline.\n\nDiversity, Equity, and Inclusion Analysts help the City fulfill our commitment to diversity, equity and inclusion through recruitment, training, coaching, mediation, and monitoring.\n\n Key duties include developing employee resources and training, leading diversity recruitment efforts, coaching management, mediating workplace conflict, and creating and monitoring DEI benchmarks.\n\nPersonnel Training Analysts help promote teamwork and strong leadership skills among City staff by facilitating training and workshops.\n\n Key duties include leading training about supervision and leadership, conducting team building workshops and career development programs, and consulting with managers on training and organizational development projects.\n\nIn your role, you may lead or supervise human resources analysts or clerical staff. \nCurrent City policy allows for hybrid work schedules. Staff must work on-site some days each week and may arrange to work remotely on other days.\nPlease note that staff in this classification may be required to perform the full range of duties as listed in the class specification.Qualifications\n\nEducation:\n Possession of a baccalaureate degree from an accredited college or university.\nExperience:\n Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection; classification and compensation; employee and/or labor relations; benefits administration; human resources operations; diversity, equity, and inclusion; and personnel training.\nSubstitutions:\n Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).\nCompletion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.\nPossession of a Juris Doctorate (J.D.) or Master’s degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration, Clinical/School/Industrial-Organizational Psychology, or a closely related field may substitute for one (1) year of the required professional experience.\nVerification of Education and Experience\n Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. \n Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.\n \nSELECTION PROCEDURESAfter application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:\nSenior Human Resources Analyst Core Exam (Weight: 100%)\n Candidates self-certifying meeting the Minimum Qualifications will be invited to participate in the online Senior Human Resources Analyst Core Exam. Candidates will be sent a web link via email that will allow them to take the online Senior Human Resources Analyst Core Exam that is designed to measure knowledge, skills, and/or abilities in job-related areas which have been identified as critical for positions in the Senior Human Resources Analyst classification.\nThis computer-administered test can be taken at home or at a time and location of one’s convenience, but only within the time period specified on the test notification. Candidates must have access to a computer and reliable internet connection to participate in this exam.\nScore Banking: Scores attained on the Senior Human Resources Analyst Core Exam will be 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, candidates need not take this test again. Rather, if another announcement you applied to and are deemed qualified for requires the Senior Human Resources Analyst Core Exam and is held within one year of your Senior Human Resources Analyst Core Exam date, your score will be automatically applied to that announcement. However, after one year, a candidate has the option to either (a) apply their test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test and only in association with a candidate’s eligibility for another announcement to which the candidate has applied and is deemed qualified. If a candidate opts to re-test, the re-test score becomes the candidate’s official score since it is the most recent.\nIf a significant modification is made to this exam in the future, the application of “banked” scores may no longer be appropriate. In such a rare circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the three-year period specified above should they apply to another job opportunity where the modified exam is used.\nEligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.\nUpon passing the exam, candidates will be placed on the eligible list for a period of 12 months.\n\nAdditional Information\n\nAdditional Information Regarding Employment with the City and County of San Francisco\n\n Information About the Hiring Process\n Conviction History\n Employee Benefits Overview \n Equal Employment Opportunity\n Disaster Service Worker\n ADA Accommodation\n Veterans Preference\n Seniority Credit in Promotional Exams\n Right to Work\n Copies of Application Documents\n Diversity Statement\n\nTerms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the City's Career website at The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at \nWHERE TO APPLY\n All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process. \nComputers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. \nEnsure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. \nApplicants will receive a confirmation email from View email address on ziprecruiter.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. \n\nThe City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.