Consular Officer / Passport Specialist - Remote

Job Description

Job Description

Role Title: Consular Officer / Passport Specialist

Role Type: Contractor
Location: Remote, United States
Time Commitment: 20–30 hours per week, short-term project

We are seeking former Consular Officers and Passport Specialists to evaluate and improve AI-generated guidance on passport and citizenship matters. You'll apply your U.S. State Department experience to ensure questions reflect real applicant concerns and answers are accurate, complete, and reliable. No prior AI experience is required.

Key Responsibilities

• Review passport and citizenship questions for realism and relevance.
• Develop evaluation rubrics for complex cases involving lost, stolen, or damaged passports, name changes, and citizenship documentation.
• Assess scenarios involving minors, custody, and applicants born or residing abroad.
• Evaluate AI-generated answers for errors, omissions, and outdated guidance.
• Provide clear, actionable written feedback to the project team asynchronously.

Required Qualifications

• Former U.S. State Department experience in a passport agency as a Passport Specialist or Adjudicator, or in a consular section as a Consular Officer.
• At least 1 year of experience adjudicating or advising on passport or citizenship matters.
• Working knowledge of citizenship and nationality rules and passport eligibility.
• Based in the United States.
• Ability to start quickly and commit 20–30 hours per week.
• Strong written communication skills and attention to detail.

Preferred Qualifications

• Experience with document fraud detection.
• Experience handling name changes and identity documentation cases.
• Experience creating guides, FAQs, or training materials.
• Experience assisting diverse applicants, including non-English-speaking customers.