Dental Front Desk Business Assistant

Dental Front Desk Business Associate

Robinwood Dental Center is seeking a full-time Front Desk Business Associate to join our welcoming and patient-focused team in Hagerstown, MD. As a Dental Front Office Business Assistant, you will help patients and team members keep the office running smoothly. Your friendly and professional demeanor will help create a positive final impression for each patient visit while supporting lasting patient relationships, return visits, and referrals.

Work Schedule

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 2:00 PM

Key Responsibilities

• Schedule appointments and follow up with patients
• Review pre-authorizations with patients
• Prepare and review financial contracts with patients
• Coordinate with dentists and clinical staff to maintain an efficient schedule
• Perform general office support and administrative tasks
• Contribute to a positive patient experience through a calm, caring, and professional demeanor
• Collaborate with clinical and administrative team members to support daily operations

Qualifications

• High school diploma or equivalent required
• Previous dental front desk experience preferred but not required
• Experience using electronic patient record software
• Basic math skills
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Professional, positive, and dependable work ethic
• Ability to work independently and as part of a team
• Proficiency with basic computer applications and office technology

Compensation

$18.00 - $23.50 per hour, based on experience

Benefits

• Uniforms provided by Robinwood Dental
• Health insurance (High Deductible Plans) through CareFirst
• Employee and eligible family member dental services
• Voluntary AFLAC plans
• Paid Time Off (PTO)
• Paid Sick Leave
• Paid Holidays
• 401(k) Retirement Savings Plan with up to a 4% employer match
• Supportive team environment and positive workplace culture

About Robinwood Dental Center

Since 2003, Robinwood Dental Center has provided exceptional dental care to patients throughout Western Maryland. With locations in Hagerstown and Middletown and a team of more than 75 employees, Robinwood Dental offers comprehensive dental services, including preventive, restorative, cosmetic, implant, orthodontic, and endodontic care. Our success is built on a commitment to outstanding patient care, teamwork, and a welcoming environment where patients feel valued and comfortable. We are proud to offer a positive workplace culture, ongoing training opportunities, state-of-the-art technology, and competitive compensation and benefits.

Equal Opportunity Employer

Robinwood Dental Center is an Equal Opportunity Employer.