Tier 2 Technical Support

Experis/Manpower Group

Austin, TX

Tier2
- Provide level 2 technical support for hardware, software, mobile and enterprise application issues.

Diagnose and resolve escalated incidents related to Windows, macOS, mobile devices, collaboration tools and business applications.
Troubleshoot issues related to user accounts, permissions, email. VPN, printers and remote access tool.

Skills:

3-6 yrs or experience in IT support, desktop support, or service desk environments.
Strong troubleshooting skills across Windows, macOS, IOS, and Android platforms.
Experience using ServiceNow or similar Ticketing systems.

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Vacancy posted 5 days ago

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