Director of Clinical Services - Hale Makua Kahului

Job Description

Job Description

Lead Clinical Excellence, Quality & Resident-Centered Care at Hale Makua Health Services in Maui.

Hale Makua Health Services is seeking an experienced and mission-driven Director of Clinical Services to provide strategic clinical leadership across our clinical services, including Admissions, Quality Assurance, and Employee Health.

The Company:

We are Ohana Pacific Health. We positively impact thousands of lives each year with the "Ohana Experience", an organizational culture based on excellence and genuine care.

• Hawaii's largest, locally owned post-acute healthcare company.
• Our vision is to transform how healthcare is provided throughout Hawaii.

The Location:

Hale Makua Health Services is a Maui based non-profit that improves the well-being of those in its care through compassionate personalized health services. We are devoted to helping Maui's Elders live their best lives. Hale Makua's Kahului location is a 254-bed nursing facility.

The Position:

This is a key leadership opportunity for a seasoned nursing professional who is passionate about clinical excellence, quality improvement, regulatory compliance, and exceptional care for Maui's kūpuna . The Director will partner with nursing and executive leadership to strengthen clinical standards, support survey readiness, improve outcomes, and foster a culture of safety, accountability, compassion, and continuous improvement.

Clinical Leadership & Quality

• Provide clinical leadership and guidance to nursing teams and Directors of Nursing.
• Maintain consistent clinical standards, policies, and best practices across facilities.
• Monitor resident care, clinical documentation, assessments, and care plans.
• Oversee key clinical programs such as wound care, fall prevention, infection control, and medication management.
• Guide complex or high-risk patient care situations.

Quality Assurance & Performance Improvement

• Lead quality improvement and QAPI programs.
• Review clinical data, incidents, and trends to identify areas for improvement.
• Develop and monitor strategies to improve patient safety and clinical outcomes.
• Track quality goals and performance using KPIs and other data .
• Work with clinical leaders to strengthen safety and quality programs.

Regulatory Compliance & Survey Readines s

• Lead survey preparation, mock surveys, and corrective action plans.
• Ensure clinical practices and documentation meet CMS, state, and other regulatory requirements .
• Represent nursing during regulatory surveys and support staff throughout the process.
• Keep policies and clinical practices up to date with regulatory standards.

Leadership & Organizational Excellence

• Maintain nursing policies, training, onboarding, and competency programs.
• Coach, mentor, and develop clinical leaders and staff.
• Support recruitment, retention, workforce planning, and leadership development.
• Promote teamwork, innovation, and continuous improvement across the organization.
• Build a culture of compassion, accountability, safety, and excellence .

Requirements:

• Bachelor's degree in Nursing or equivalent combination of nursing education and progressively responsible nursing experience.
• Valid Hawaii RN License
• Valid driver's license and reliable personal transportation for regular inter-facility travel.
• Minimum 5 years of progressive nursing leadership experience in a long-term care, skilled nursing, or post-acute care setting.
• Strong knowledge of CMS regulations and regulatory requirements .
• Working knowledge of the CMS Five-Star Quality Rating System and SNF Quality Reporting Program (SNF QRP) .
• Demonstrated experience leading CMS certification and complaint surveys with positive outcomes.
• Strong strategic leadership, communication, analytical, problem-solving, and team-building skills.
• Proficiency with Electronic Health Records (EHR) and clinical data management systems
  
  

   

The Benefits:

• Paid Time Off (PTO)
• Tuition Reimbursement & Scholarship Opportunities
• Medical/Dental/Vision/401K Match
• Excellent growth and advancement opportunities
• Mission Driven Ohana & Dedicated Team Culture
• Competitive pay and benefits

Interested? Apply Now at

Ohana Pacific Health is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law. Learn more: EEO is the Law and EEO is the Law Supplement. Ohana Pacific Health participates in the E-Verify program in certain locations as required by law. Learn more at: E-Verify

Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact our Talent Acquisitions team.