CNC Machinist - Technical Customer Support

Job Description

Job Description

CNC Machinist - Technical Customer Support

Time to get out of the shop?!

Excellent career opportunity to utilize your machinist background! We are seeking a machinist with excellent tooling knowledge to assist our customers and Outside Sales team.

Why this job?

• $29.50 - $36.00/hour starting hourly rate - plus incentives
• Excellent Medical, Dental, and Vision Insurance – Day 1 of Employment
• 401k with Match
• Generous Paid Time Off
• Ongoing technical training provided
• 8 AM - 5 PM - Monday - Friday ( IN OFFICE - NO HYBRID )

Responsibilities

• Serve as a technical resource for customers by researching solutions, recommending products, sourcing tooling, preparing quotes, verifying pricing and lead times, and entering orders.
• Deliver excellent customer service primarily via phone, including order placement, quote support, and general tooling assistance.
• Partner with customers to identify the most effective tooling solutions at the best value by promoting current programs, suggesting complementary items, and recommending in-stock products and brands.
• Support outside sales by preparing tooling quotes and verifying product availability.
• Collaborate with Purchasing to recommend items to stock, adjust inventory levels, or discontinue underperforming products.
• Investigate and help resolve pricing or cost discrepancies on open orders.
• Participate in tooling-related training, including product updates and new product introductions.
• Perform additional duties as required to support business and customer needs.

Requirements

• Knowledge of machining materials and processes generally gained through a 2-year technical degree or certificate in Machine Technology, or at least 3 years machine shop experience including working with tooling and accessories, setting up jobs, and running CNC machines.
• Ability to interact professionally and tactfully with internal and external customers, as well as vendors.
• Ability to educate customers and offer additional tooling solutions and alternatives.
• Ability to organize and follow-up on multiple projects.
• Ability to operate and enter information into a computer.

Why our company?

Productivity is known for its impressive customer service and integrity within our industry. We achieve that reputation by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity. We are a stable, established company, and we've been around for a long time! Over the years, we have continued to grow, learn, evolve, and expand, providing growth opportunities to our long-term employees.

We are committed to providing Equal Employment Opportunities to all employees and applicants.

IND123