Director of Product, Merchant Boarding Platforms

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director of Product, Merchant Boarding Platforms We are seeking a results‑driven Director of Product to lead key components of our merchant boarding orchestration platform. This role is responsible for designing, building, and scaling platform capabilities that support merchant acquisition across SMB, Enterprise, and ISV / Platform channels. You will partner closely with the VP, Head of Merchant Boarding Platforms to execute the platform roadmap, delivering configurable, compliant, and scalable boarding experiences that integrate with enterprise risk, compliance, and underwriting systems. This role focuses on platform execution, experience orchestration, data capture, and delivery, not policy ownership. What You Will Do: Platform & Delivery Execution Own delivery of defined platform capabilities within the boarding and provisioning ecosystem. Translate platform strategy into clear product requirements, milestones, and releases. Drive day‑to‑day execution with Engineering and Design teams. Cross-Functional Partnership Work closely with Risk, Compliance, and Underwriting partners to ensure platform solutions align to policy and regulatory requirements. Partner with segment teams (SMB, Enterprise, ISO, ISV) to support channel‑specific onboarding needs using shared platform capabilities. Act as a key point of coordination between platform and channel product teams. Capability Delivery Develop the boarding platform’s core capabilities including: Risk and compliance workflows Product provisioning and entitlements Developer-facing APIs, SDKs Customer & Partner Experience Drive intuitive, efficient onboarding journeys for merchants and partners. Identify friction points and implement improvements that balance speed, risk, and compliance. Ensure solutions are scalable, secure, and configurable as requirements evolve. Data & Insights Track platform performance, funnel metrics, and adoption across channels. Identify bottlenecks and opportunities for automation and efficiency. Use data and feedback to continuously optimize boarding flows and platform capabilities. What You Must Have: 8+ years of product management experience, including experience leading complex platform initiatives. Experience in payments, fintech, or other regulated industries. Strong understanding of merchant boarding, provisioning, and compliance‑driven user journeys. Experience working with APIs, integrations, and platform‑based products. Proven ability to work effectively with Risk, Compliance, and Engineering partners without owning policy decisioning. Strong analytical, communication, and stakeholder management skills. You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. #LI-LAR1 Salary Range $136,000.00 - $225,600.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.