Assistant General Manager

Assistant General Manager

The Assistant General Manager (AGM) supports the General Manager in overseeing daily operations. This role provides hands-on leadership across all departments, ensures a safe and exceptional guest experience, supports staffing and training efforts, and helps maintain operational, financial, and safety standards. The AGM serves as the acting GM when required and plays a key role in driving teamwork, consistency, and operational excellence.

Essential Duties:

• Support the GM in daily operations across ride operations, aquatics, attractions, food & beverage, admissions, retail, and facilities.
• Accomplish Park objectives by managing staff; planning and evaluating park activities, exclusive events, and general admission special events.
• Assist General Manager in execution of promotion and upselling to increase sales and overall revenue.
• Provide leadership and guidance to supervisors and frontline teams to ensure smooth, safe, efficient park operations.
• Assist with staffing, hiring, scheduling, and employee development.
• Help oversee guest service standards, responding to escalated guest needs.
• Support compliance with all health, safety, aquatics, food service, and regulatory requirements.
• Work closely with ride operations and aquatics leadership to ensure training, performance, and safety programs meet standards.
• Assist with monitoring operational budgets, inventory management, labor controls, and expense management.
• Conduct operational walk-throughs to ensure cleanliness, safety, and equipment functionality.
• Support emergency procedures, incident response, and documentation.
• Maintain positive relationships with guests, vendors, and team members.
• Act as the park leader in the GM's absence.

Qualifications and Experience:

Required:

• 3+ years of leadership experience in attractions, waterparks, hospitality, or similar environments.
• Experience supervising teams in fast-paced, high-volume operations.
• Strong communication, leadership, and problem-solving skills.
• Knowledge of safety standards, guest service, and basic operational practices.
• Ability to work flexible hours including nights, weekends, and holidays.

Preferred or Required Upon Hire:

• Certified Pool Operator (CPO).
• CPR/AED/First Aid Certification.
• ServSafe/TIPS.
• Be trained on all park positions and act as trainer for any position.
• Experience with lifeguard programs (StarGuard Elite, Jeff Ellis & Associates, or similar).

Work Environment & Physical Requirements:

• Indoor/outdoor work in varying weather conditions.
• Ability to stand, walk, bend, lift, and perform physical tasks for extended periods.
• Required weekend, evening, and holiday availability.
• Willingness to travel to other company locations to launch operations.
• This position may be asked to support multiple locations within the Water park district of Lucky Strike Entertainment.

The pay range for this position is $85,000 to $100,000.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here.