Senior Field Support Supervisor

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsCompany OverviewKLA is a global leader in the semiconductor manufacturing ecosystem, enabling the production of virtually every electronic device used today. From laptops and smartphones to advanced automotive systems and immersive technologies, our innovations support the devices that power modern life.KLA develops industry leading systems and solutions for manufacturing wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Innovation is at the core of what we do, with approximately 15% of revenue reinvested into research and development.Our teams of physicists, engineers, and data scientists collaborate with the world’s leading technology companies to solve complex challenges and accelerate the delivery of next generation of electronic devices. At KLA, you will work on meaningful problems in a dynamic and fast paced environment where two days are the same.Job Description and Preferred QualificationsCustomer ServiceBuild and maintain strong customer relationships at all organizational levels while leading field service operationsDrive coordination of service activities to meet customer operational goalsProactively identify performance improvement opportunities and drive resolution for both tool and service-related issuesLead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action itemsBusiness and FinanceSupport quarterly and annual revenue planning to achieve operational and financial targetsCollaborate with customers to promote continuous improvement programs and product enhancementsMaintain a strong understanding of customer agreements, equipment specifications, and service level agreementsDevelop and implement operational plans to improve customer satisfaction and grow service market sharePartner with account teams to support regional business objectives and strengthen customer engagementAdministrative and GeneralLead and develop the CSE team through regular performance reviews and development planning aligned with account goalsEvaluate operational processes and customer workflows to identify improvement opportunities and training needsBuild a strong understanding of the equipment base at customer sites installedEnsure accurate records, systems, and performance metrics are maintainedTrack equipment status, warranties, contracts, and customer performance metricsEstablish strong collaboration with business units, product support teams, and sales organizationsMinimum QualificationsBachelor’s degree with management or leadership experienceand minimum 5 years in a related industry,ORGraduate degree with minimum 2 years management experience in a related industryBase Pay Range: $81,300.00 - $138,200.00 AnnuallyPrimary Location: USA-OR-Hillsboro-Beaverton-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io or at View phone number on click.appcast.io to request accommodation.Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to View email address on click.appcast.io to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. SummaryLocation: Hillsboro, ORType: Full time