Restaurant Team Member

Job Title: Associate

Department/Function: Operations

Location: Field Assigned to Specific Shop

Reports to (Title): General or Assistant Manager

Part-Time - Nonexempt

GENERAL DESCRIPTION

Earn Between $12.00 and $15.00 Digital Tips!

A Company Associates job is to delight customers with great food and good vibes. Since they are the primary point of customer contact it is up to them to provide our customers an excellent experience by providing fast friendly and efficient service and by delivering a quality and consistent product every time in a clean and inviting environment.

FOCUS

Essential

• Demonstrate and reinforce Companys Behaviors and Values- Great Food Good Vibes Achievement Innovation Integrity Teamwork Community and Belonging
• Familiarity with the Potbelly brand and its products
• Prepare quality finished products (sandwiches salads soups cookies ice cream etc.) efficiently per Company recipe manual standards.
• Comply with health and safety standards for food cleanliness and safety of shop.
• Maintain personal hygiene standards including wearing clean Company uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Delight customers
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in shop.

Other Key Functions

• Restock food line chips and cooler.
• Work multiple stations (load dress shakes cash prep front) as directed by Manager or Shift Leader
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older uses and cleans the automatic slicer & manual chicken slicer to prep food items.
• Clean tables counters floors bathrooms kitchen and utensils; take out trash.
• Operate cash register: handle balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Take delivery/catering/pickup orders over the phone.
• Others duties as assigned.

PHYSICAL FUNCTIONS

• Ability to stand/walk a minimum of 5 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach feel bend stoop carry finely manipulate and key in data.
• Able to work in both warm and cool environments indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products egg dairy gluten soy seafood and shellfish.

EXPERIENCE EDUCATION AND BEHAVIORS

• Must represent Company Values.
• Must be at least 16 years of age
• For Illinois employees all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication such that employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Company.