Lab Support Coordinator - 40 hours, Days

Lab Support Coordinator

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Lab Support Coordinator greets and receives patients, determines their needs, and directs them appropriately. This role includes performing phlebotomy, blood cultures, and EKGs, managing site operations, ordering supplies, addressing issues, and ensuring efficient workflow in collaboration with the manager/supervisor.

Major Responsibilities:

• Specimen Collection and Handling
• Performs venipuncture and capillary collections across all age groups.
• Follows departmental protocols and maintains a 95% success rate.
• Communicates collection issues to supervisors and ensures patient comfort.
• Specimen Receiving and Registration
• Receives and redistributes specimens per protocol.
• Prioritizes STAT and critical samples.
• Registers specimens accurately and efficiently.
• Work Area and Equipment Management
• Maintains organized and clean workstations.
• Stocks supplies and ensures readiness of red buckets and carts.
• Troubleshoots and maintains registration printers.
• Computer and Test Ordering Support
• Demonstrates mastery of hospital information systems.
• Orders tests accurately and consults departments as needed.
• Manages label batches and test cancellations.
• Telephone and Communication Support
• Answers and transfers calls courteously and efficiently.
• Ensures phone coverage and maintains professional communication.
• Test Performance and Capillary Collection
• Performs bleeding times and enters results.
• Proficient in fingerstick and heel stick techniques.
• Resource Utilization and Flexibility
• Adapts to workflow changes and provides coverage as needed.
• Assists with courier, home draw, and secretarial duties.
• Offers constructive feedback to supervisors.
• Customer Service and Coordination
• Manages daily lab operations and communicates with staff and physicians.
• Conducts customer satisfaction surveys as needed.
• Staff Support and Training
• Assists with scheduling and performance evaluations.
• Covers shifts when needed and trains new staff.
• Age-Specific Competency
• Applies knowledge of growth and development stages to patient care.
• Demonstrates age-appropriate communication and support.

Position Qualifications:

• License/Certification/Education Required:
• High School Diploma or equivalent
• Phlebotomy training
• Valid driver's license
• ASCP certification or eligibility (preferred)
• 1 year of phlebotomy or management experience (preferred)
• Experience/Skills Required:
• Phlebotomy experience
• Fluent English communication
• Computer/keyboard proficiency

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for disability assistance as soon as possible.