General Manager

ABOUT FUNBOX

FUNBOX is the world’s largest bounce park — an immersive, screen-free experience designed to get kids moving, laughing, and connecting with their families. We operate high-energy, high-volume inflatable parks that prioritize safety, guest experience, and operational excellence.Visit funbox.com to learn more about the company or visit our instagram account instagram.com/funbox.

ABOUT THE ROLE

As a General Manager (GM), you are the business leader of the park — responsible for driving revenue, optimizing operations, creating a strong team culture, and ensuring our mission is delivered to thousands of guests each month. You’ll lead by example, manage department leaders, and bring strategic discipline to every part of the operation — from birthday party satisfaction to team accountability and long-term growth.

This is a role for a proven operator who thrives in a fast-paced, customer-first environment and understands how to coach a team, manage a P&L, and cultivate a brand that families love.

RESPONSIBILITIES

Team Leadership & Guest Experience

● Lead a team of 20–50 employees, including Assistant Managers, Leads, and Coordinators

● Create a high-performance culture through recognition, accountability, and coaching

● Act as the highest-level Manager on Duty (MOD)

● Oversee hiring, onboarding, scheduling, evaluations, promotions, and performance management

● Model FUNBOX brand values by delivering an exceptional guest experience at every touchpoint

● Proactively resolve guest issues and follow up with thorough documentation

Operations, Revenue & Expense Management

● Own park Profit & Loss (P&L), cost controls, labor budgeting, and operational efficiency

● Drive revenue across ticket sales, birthday parties, merchandise, and events

● Monitor KPIs and train staff to understand their role in achieving performance targets

● Collaborate with marketing to execute local campaigns and community outreach

● Ensure cleanliness, inventory accuracy, and vendor coordination across departments

Safety, Compliance & Facility Oversight

● Oversee all safety training, emergency response readiness, and compliance protocols

● Ensure OSHA and internal safety procedures are followed daily

● Manage maintenance requests, equipment checks, and cleanliness standards

● Close attractions or adjust staffing when needed for safety

● Complete and review daily reports on operations, incidents, and team status

QUALIFICATIONS

● 3+ years of general management experience in high-volume environments (family entertainment, retail, fitness, hospitality, or events preferred)

● 2+ years of experience managing sales targets and team KPIs

● Strong understanding of P&L management, forecasting, and inventory control

● Excellent communication and leadership skills with a hands-on, team-first approach

● Proficient in Microsoft Office, POS systems, and reporting tools

● Must be available to work evenings, weekends, and holidays as needed

● Ability to stand and walk for extended periods and lift up to 20 lbs

● Passion for working with kids and families in a fast-paced, energetic setting

PERFORMANCE METRICS

● Revenue growth and budget adherence

● Guest satisfaction (OSAT) and review scores

● Birthday party and event success

● Labor and operational efficiency

● Staff retention, development, and culture

● Safety, cleanliness, and compliance audit scores

COMPENSATION & BENEFITS

● $40,000–$50,000/year base salary

● Bonus opportunities tied to revenue and performance

● Paid time off (up to 2 weeks/year)

● Flexible schedule and training support

● Opportunities for advancement into multi-unit roles