Lead, CX Transformation & Contact Center Innovation
PwC South Africa
PwC is seeking a Manager in Contact Center Transformation to lead client engagements and drive CX initiatives in our Customer Experience practice. You will guide and mentor teams, manage service accounts, and shape delivery workstreams while ensuring project success and data integrity. The role emphasizes developing customer engagement strategies, journey analysis, and KPI-driven improvements, with travel up to 80% and a strong focus on coaching and leadership. #J-18808-Ljbffr PwC South Africa
Vacancy posted 3 days ago
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