Medical Support Assistant (Advanced)

Medical Support Assistant

The incumbent serves as a Medical Support Assistant (Advanced) for the Behavioral Health Service at Harry S. Truman VA Hospital. The incumbent coordinates duties that directly support the Service in advanced scheduling efforts that facilitate performance measure success, consult referrals, and the overall establishment and maintenance of the flow of patient care throughout all teams within the service, to include the PTSD Clinical Team, Addictions Treatment Program, Behavior Health Recovery Team, Behavioral Medicine and Neuropsychological Services, and both telemed and therapy services at each CBOC. The duties include but are not limited to:

• Identifies incomplete encounter information and communicates findings to providers to facilitate accurate workload credit and revenue collection.
• Ensures all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS).
• Performs receptionist customer service duties.
• Screens/receives phone calls in a courteous manner, determine nature of requests, and provide the desired information using privacy rules.
• Responds to urgent written (faxed) requests for medical information from hospitals and/or doctors.
• Schedules appointments and utilizes the Electronic Waiting List accurately in a timely manner.
• Provides administrative support to Physicians, Psychologists, Nurses, Advanced Registered Nurse Practitioners, Social Workers, and other administrative and professional staff throughout the Behavioral Health Service area.
• Serves as timekeeper for entire Behavioral Health Service Line.

Work Schedule: 8:00am-4:30pm, Monday-Friday

Telework: Ad-hoc

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized