Byram Healthcare Customer Service Representative - Bilingual (Spanish)

Job Description The anticipated hourly range for this position is $20-$25 an hour. The schedule is M-F from 8:30 am to 5:00 pm PT. Bilingual Spanish is a must. POSITION SUMMARY The bilingual representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. RESPONSIBILITIES Answer high-volume inbound customer calls via an automated phone system Make outbound calls to patients, referrals, and sales as needed Utilize resources to troubleshoot and resolve patient issues Use full product knowledge of at least two Byram therapies to service patients Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team Consistently meet and attain required Key Performance Indicators (KPIs) Perform other duties as required EDUCATION AND EXPERIENCE High School Diploma or equivalent required 1-2 years of customer service experience required Call center experience preferred Bilingual in Spanish/English - Required KNOWLEDGE, SKILLS AND ABILITIES Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills to enhance patient experience Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs #J-18808-Ljbffr Byram Healthcare Centers Inc