Retail Sales Associate Part Time

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. Availability: 8am–4pm or 1pm–9pm on Thursday, Friday, Saturday and Sunday. Job Summary Responsible for executing Acquisition 365, renewing, upgrading, cross‑selling BJ’s Loyalty Programs, merchandise returns, exchanges, pick‑ups and general customer service inquiries. Provide excellent and efficient member service. Team Members Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. Strive for flawless execution and hold ourselves accountable. Act with honesty and integrity and lead with the member in mind to address concerns and, if appropriate, to escalating them. Ensure a safe and positive environment for members and coworkers. Embrace inclusion and diversity, collaborate and respect others. Work as a team to achieve goals. Move with speed and agility in everything. Innovate and adapt to keep pace with the world. Maintain a friendly, positive attitude. Members Deliver service excellence through all points of contact. Resolve and deescalate to address every member concern. Ensure a safe and positive environment and experience for members. Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA) Fast, Friendly, Full, Fresh, Clean Club Standards Work with commitment and pride to deliver GOLD- Grand opening look daily: All items stocked and promotional plans executed Maintain visible, accurate signage Clean and organized, inside and out Know Your Business Understand how to access and read production and/or financial performance reporting for your department. See the connection between consistent execution and the positive impact on the business. Major Tasks, Responsibilities, And Key Accountabilities Promote the BJ’s value proposition regarding acquisition, retention, perks, and the member experience. Convert potential members by actively and effectively pitching all features and benefits of the membership programs in accordance with company policies. Sell BJ’s membership products to potential new and existing members with high energy and determination. Drive toward goal achievement defined by business-established benchmarks and results. Have clear understanding of all BJ’s Membership options, and the Co‑Brand credit card. Deliver superior customer service to members by serving as a first line point of contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product lookup, and pick‑ups. Follow tax‑exempt/resale membership policies in relation to retention processes and procedures, including monitoring membership renewals and tax‑exempt/resale status. Resolve member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary. Assist with BOPIC (Buy Online and Pick Up In Club) orders for members. Maintain all club policies and procedures. Perform other duties as assigned, including working in other departments as needed. Regular, predictable, full attendance is an essential function of this job. Benefits Weekly Pay: Get paid every week. Free BJ’s Memberships: Complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave. Flexible and Affordable Health Benefits: Three medical plans, optional dental, vision, Health Savings Account, and flexible spending account options. 401(k) Retirement Savings Plan: Company match (available to team members 18 and older). Employee Stock Purchase Plan: After‑tax payroll deductions used to purchase shares of BJ’s common stock at a 15% discount. Eligibility requirements vary by position. Qualifications Prior frontline/customer service or previous sales experience preferred. Results driven with proven success in goal achievement. Basic math skills preferred. Computer proficiency preferred. Environmental Job Conditions Most of the time spent in a stationary position on hard surfaces. May need to examine or scan merchandise, including bending, handling, pulling, reaching, or stooping. Occasionally required to lift objects up to 30 pounds; lifting heavier objects may need assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. May occasionally contact cleaning agents. Compensation In accordance with the Pay Transparency requirements, the compensation range for this position starts at $16.50 per hour. Additional Notes We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses. #J-18808-Ljbffr