Digital Content Operations Support Coordinator - Chicago, IL (100% Remote)

Title: Digital Content Campaign Support Coordinator
Location: Chicago, IL 60606 (100% Remote)
Duration: 6+ Months (Possible extension)
Client: Hyatt Corporation


PURPOSE:
The Digital Content Operations Support Coordinator will support the day-to-day management and execution of website content across Hyatt's property websites. This role is part of a collaborative team of digital content specialists and plays a key role in ensuring content accuracy, brand guidelines, and strong SEO performance.
This individual will manage website content workflows, respond to incoming requests through a centralized ticketing system, and contribute to content optimization efforts. The role includes a balance of guided tasks and independent work within the content management system. The Digital Content Operations Support Coordinator will report to the Manager, Digital Content.

Position Responsibilities:
• Collaborate with internal teams to ensure timely and accurate content delivery
• Troubleshoot and respond to content-related questions and requests
• Oversight of day-to-day website content workflows and handling questions/requests through the central ticketing system
• Supporting promotion placements on Hyatt.com platforms
• Ensuring adherence to brand standards for all requests and projects.
• Creating strong content while maintaining SEO best practices.
• Demonstrate a commitment to Hyatt's core values.

Experiences and Qualifications:
• 1-2 years of experience in a digital content management role required
• 2-4 years of experience preferred
• Experience with customer service or related role is preferred

Other Skills:
• Experience with Adobe Experience Manager or other CMS (Content Management Systems)
• Ability and desire to learn new systems and technologies
• Familiarity with Project Management tools
• Microsoft Office
• Strong written and spoken communication skills
• Strong attention to detail
• Interest in digital systems and content management best practices
• Ability to manage multiple priorities and meet operational metrics for content requests
• Strong organizational and time management skills
• Ability to work both independently and within a team environment

EDUCATION:
• Bachelor's degree or equivalent in communications, advertising, marketing or other related fields.