Jira Service Management Engineer

Openkyber

Title: Jira Subject Matter Expert (SME) / Administrator Location: Hybrid New York, NY (Locals Only)

Employment Type: 12 Months contract

Required Qualifications :

Proven, hands-on experience as a Jira Administrator or Jira SME (several years minimum)

Deep expertise in Jira configuration: workflows, schemes, custom fields, automation, and permissions

Strong understanding of Agile/Scrum/Kanban methodologies and how they map to Jira

Experience mapping and optimizing business processes within Jira

Familiarity with Jira integrations (e.g., Confluence, Slack, other internal systems/APIs)

Excellent problem-solving skills and ability to work independently

Strong communication skills, with the ability to work directly with stakeholders across departments

Preferred Qualifications :

Jira/Atlassian certification(s)

Experience with Jira Service Management (JSM)

Experience with scripting/automation tools (e.g., ScriptRunner)

Prior experience supporting enterprise-scale Jira instances

Work Arrangement : This is a hybrid position based in New York City, requiring regular in-office presence combined with remote flexibility.
For applications and inquiries, contact:View email address on us.fitly.work

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Vacancy posted more than 2 months ago

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