Business Management Specialist
Spectraforce Technologies
Job Title: Business Management Specialist Location: Mount Laurel 08054, NJ or NYC, NY 10017 (Remote however will be required to come into office at the end of the term) Duration: 6 months, Assignment (potential for extension depends on business needs) Shift/Hours: 40hours/week, Mon-Fri Summary :
- The Business Management Specialist will support the Consumer Deposit Products & Payments business with client acquisition and engagement offer fulfillment, decisioning exception requests, and conducting client-level research on a range of complex financial products and offer qualifiers.
- This role contributes to the growth of the business by improving Client acquisition, activation, and relationship deepening journeys.
- The incumbent is accountable to process, review and execute multiple offer fulfillment inquires and research quests in a timely manner.
- The Business Management Specialist is expected to work independently, make equitable decisions, and apply best practices to ensure Client's reputational risk is protected.
- Proficiency in excel.
- Independent research.
- Banking experience - understand financial products.
- Fidelity experience.
- Someone who takes initiative.
- Problem solving skills.
- Strong communication skills.
- Undergraduate degree or relevant professional certifications, designations, or equivalent strongly preferred.
- 3 - 5+ years relevant banking experience.
- Strong knowledge of banking industry, including systems, products and services.
- Proven ability to perform multiple tasks in a fast-paced environment.
- Proven Customer service skills, including concern for and ability to identify client issues.
- Able to provide courteous, efficient, and professional customer service to ensure inquiries, sales and/or issues are managed promptly and effectively under all conditions.
- Proven ability to meet and exceed Customer expectations and ability to translate technical material and information for nontechnical users.
- Proficiency with Microsoft Office Programs, including Microsoft Excel, Word, and PowerPoint.
- Thorough understanding of acquisition and engagement channels in a financial setting.
- Strong relationship skills and ability to work across many different areas of the bank.
- Organizational skills and ability to comprehend multiple offer variations and client trends.
- Experience tracking progress and facilitating traditional and digital creative assets through multiple approval processes.
- Team player; positive energy and attitude.
- Knowledge of risk management environment, standards and regulations.
- Ability to exercise sound judgement in making decisions.
- Ability to communicate effectively in both oral and written form.
- Ability to analyze, organize and prioritize work while meeting multiple deadlines.
- Ability to work successfully as a member of a team and independently.
- Ability to handle confidential information with discretion.
- Must be eligible for employment under regulatory standards applicable to the position.
Vacancy posted 3 days ago
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