AI Product Manager - Commercial Offerings

DescriptionPosition at WebMDMedscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.About MedscapeAt Medscape, a division of WebMD, our mission is to improve patient care by empowering healthcare professionals with trusted clinical knowledge, tools, and learning experiences.We are transforming Medscape into a daily-use, AI-powered clinical companion, helping clinicians stay up to date, make better decisions, and continuously build their expertise. Across web and mobile, we deliver evidence-based content, point-of-care tools, and interactive learning—now enhanced by AI to provide more contextual, personalized, and adaptive experiences, while maintaining the highest standards of clinical rigor and trust.Role Overview:We are looking for an AI Product Manager – Commercial Offerings to define and scale AI-powered capabilities that support supporter-facing products and commercial operations.This role focuses on:AI-enabled supporter offeringsReporting, insights, and analyticsContent customization and campaign performanceInternal workflows that power supporter valueMission:Leverage AI to create scalable, differentiated commercial offerings while improving the efficiency and effectiveness of supporter-related processes.Key Responsibilities:Product Strategy & Commercial AlignmentDefine and drive the roadmap for AI-enabled commercial offeringsIdentify opportunities to enhance supporter value through AI-driven capabilitiesPartner closely with sales, marketing, and client teams to align product strategy with market needsDiscovery & PrototypingLead discovery to gather insights from customers, stakeholders, and data analysis to identify new product opportunities, specifically exploring how AI can solve problems and create valueTake a hands-on approach to rapidly prototype concepts using open-source AI/GenAI toolsValidate concepts with internal teams and, where appropriate, with clientsInternal AI Use Cases (Primary Ownership)Lead discovery and productization of AI use cases that improve:Supporter-related workflows and operational efficiencyThe ability to adapt, package, and deliver content in ways that increase engagement and commercial valueEnable transformation of internal capabilities into scalable, client-facing offerings, including new formats, reporting, and customization capabilitiesProductization & ScalingTranslate validated use cases into:Repeatable workflowsScalable product featuresClient-facing offeringsEnsure solutions are aligned with platform capabilities and reusable across teamsCollaboration & Platform AlignmentPartner with:Platform product lead to ensure consistency and scalabilityAdaptive Learning PM to align on shared capabilities and avoid duplicationAI/ML teams for implementation and optimizationContribute to governance of shared AI capabilities across teamsMonetization & PerformanceDefine how AI capabilities contribute to revenue generation and differentiationEnsure clear value articulation for commercial teams and clientsTrack performance and impact of AI-enabled offeringsSuccess Metrics:Revenue contribution from AI-enabled offeringsAdoption by commercial teams and clientsEfficiency gains in supporter-related workflowsScalability and reuse of AI capabilitiesProfile:Who You Are:Bachelor’s degree in Computer Science or equivalent experience; strong understanding of LLMs and AI application architectures5+ years of product management experience, ideally in healthcare, adtech, martech, or B2B platforms, with experience building and scaling AI-powered productsStrong business and commercial acumen, with the ability to translate product capabilities into client value and revenue impactExperience working closely with sales, marketing, and client-facing teams, and understanding how products support commercial successHands-on mindset with the ability to prototype and experiment using AI/GenAI tools to rapidly explore and validate opportunitiesExperience identifying and productizing opportunities that improve operational efficiency and supporter-facing workflowsStrong product discovery skills, with the ability to gather and synthesize insights from stakeholders, clients, and dataData-driven mindset with experience analyzing performance metrics, running experiments, and evaluating AI feature impactComfortable working in cross-functional Agile environments, coordinating across product, engineering, data science, and business teamsExcellent communication skills, including the ability to translate complex AI capabilities into clear business and client value propositionsAbility to manage multiple initiatives while maintaining focus on high-impact, revenue-aligned prioritiesStrategic and entrepreneurial mindset, particularly in identifying scalable, monetizable opportunitiesPreferred Qualifications:Experience in healthcare, life sciences, or pharmaceutical commercial environmentsExperience with AI/ML domains such as LLMs, NLP, or data-driven insights platformsFamiliarity with content production workflows, reporting systems, or campaign performance analyticsUnderstanding of data privacy, compliance, and ethical considerations in AI-driven commercial productsExperience working across global markets (US, EU, LATAM)Reporting:Solid line: Head of Medscape Education ProductDotted line: Head of Medscape Education AI Strategy Salary range: $125,000 - $150,000Bonus Eligible: This position is also eligible for a discretionary company bonus, based upon business results.Benefits:Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:Health Insurance (medical, dental, and vision coverage)Paid Time Off (including vacation, sick leave, and flexible holiday days)401(k) Retirement Plan with employer matchingLife and Disability InsuranceEmployee Assistance Program (EAP)Commuter and/or Transit Benefits (if applicable)Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.