Certified Training Lead

Job Description

Job Description

Role Requirements

To be eligible for this role, you must:

• Be at least 18 years old
• Have earned the Team Member badge, showing completion of all station training and certifications
• Have earned the Shift Lead badge, showing completion of all Shift Lead training and certifications
• Maintain an average attachment percentage of 27% or higher
• Be available to work at least 25 hours per week at your home store
• Be available to work 35–40 hours during New Store Openings (NSOs)
• Be available to work opening and closing shifts as needed, especially during NSOs
  
  

  As a CTL, you are responsible for:

  • Training Team Members and creating space for them to take initiative and own their journey
    • Benchmarking Team Members on The First Shift, Day 30, and Day 90 certifications
    • Reinforcing Swig standards, policies, and procedures through coaching
  • Supporting Shift Leads as they run shifts (without taking ownership of the shift)
  • Helping Team Members and Shift Leads own their growth and development
  • Supporting New Store Openings by coaching and training new teams
  • Completing weekly inventory tracking and placing orders
  • Completing EOM inventory tracking
  • Meeting weekly with the GM to review:
    • Training progress and certifications
    • Team development and leadership growth
    • Store priorities and upcoming rollouts
  • Modeling all Swig Values and a growth-minded mindset
    
    

    In this role, you can make decisions related to:

    • Coach Team Members on benchmarks and certifications
    • Help identify training gaps and recommend next steps
    • Support accountability conversations related to training and standards
    • Provide feedback and insights to the GM on team development
    • Adjust training focus based on Team Member needs and performance

    If something comes up outside of this scope, loop in the GM.

    Customers
    • Improves the customer experience by helping ensure teams are confident and consistent
    • Reduces errors by reinforcing benchmarks and standards
    • Supports faster, more accurate service through strong training reinforcement

    Team Members

    • Coaches Team Members to build confidence, consistency, and ownership of their role
    • Uses DIP to reinforce expectations and close skill gaps
    • Encourages Team Members to take ownership of their learning and performance

    Shift Leads

    • Supports Shift Leads without taking over shift leadership
    • Reinforces standards while allowing Shift Leads to lead

    Leadership

    • Provides visibility into team progress and development
    • Helps prepare future leaders through consistent Team Member training
    • Supports rollouts and new initiatives through coaching