Retail Shift Lead: Store Ops & Team Training

Description Hourly Pay Range: $17.72 - $23.74 The starting pay rate for new hires is: $18.50/Hour Benefits Overview: Paid Time Off: Paid vacation time based on position classification and hours worked (accrual rates increase with tenure), 3 personal days annually for eligible roles, up to 40 hours of accrued paid sick leave per year, and 9 paid holidays. Health & Wellness: Comprehensive medical coverage (including a High Deductible Health Plan option with employer HSA contributions), dental coverage, and vision insurance. Employees can participate in a Gym Reimbursement program to earn up to $30 per quarter. 100% Employer-Paid Insurance: Basic Life and AD&D insurance (1x annual salary up to $150,000) and Short-Term Disability coverage (60% of earnings up to 26 weeks) for eligible employees. Retirement Plan: Voluntary pre-tax 403(b) retirement savings plan available upon hire, with employer contribution eligibility after meeting age and service milestones. Employee Assistance & Financial Support: An Employee Assistance Program (EAP) provides free, confidential counseling, financial, and legal services to employees and adult household members. An Emergency Fund Program offers financial assistance for natural disasters, medical emergencies, or personal bills. Professional Development: Tuition reimbursement (up to $3,000 per year) for eligible positions after one year of service for approved job-related coursework and degree programs. Voluntary Perks: Supplemental health plans with annual wellness incentives, plus voluntary employee and dependent life insurance. Additional Perks that may apply: 30% employee shopping discount, potential university tuition discounts, and potential bonuses for employee referrals and loss prevention.

SUMMARY

Assists the Store Manager in all operations of the Goodwill Retail Store or Outlet as described below.

SPECIAL REQUIREMENTS:

Will typically be required to work regular weekend (i.e. Saturday, Sunday), holiday and evening hours customary to the retail trade. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other related duties may be assigned as directed by supervision. Assist customers and donors in a timely and courteous manner, ensuring excellent customer service. Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis. Ensure that the store and surrounding premises are kept neat, clean and orderly and free of safety hazards and that health, safety and emergency procedures are understood and followed by employees. Immediately report all unsafe conditions to supervisor. Help unload truck as required; sort and grade newly arrived goods. Assist Store Manager in training new employees in a timely manner and according to agency and store policies and procedures. Maintain production areas to ensure ease of operations. Comply with cash handling and security policies; close out register for daily total; confirm correct amount; notify supervisor of any discrepancy; make nightly deposit to designated bank, as required. Responsible for the store's operation in the absence of the Store Manager and Assistant Manager including, but not limited to: opening and closing the store; directing the activities of store personnel; ensuring proper adherence by store employees to agency policies and procedures, CARF standards, safety and security regulations; ensuring that all sales transactions are rung up and reported accurately; ensuring that donated goods are processed appropriately; ordering store supplies and truck delivery; and checking security of building. In dealing with infractions or unusual situations, Shift Supervisor must seek assistance from supervisor or Human Resources, as appropriate and report any infractions or unusual situations to the Store Manager. Maintain store records, as required. Immediately report any suspicions or allegations of fraud to supervisor. Comply with all CARF, Agency and store policies and procedures.

OTHER DUTIES

Employee will be required to perform bank transactions necessary to store operations, e.g. depositing daily receipts, securing rolled coins or specific denominations of bills, etc., and must have access to transportation for travel to/from designated bank. Employee will be included on Alarm Responder Roster for assigned store/location. Must respond upon notification from alarm monitoring company, in-person, to alarm calls that occur before/after typical hours of business operations. Employee must follow established procedures for responding to an alarm call and must have access to transportation to travel to/from store at such times. Employees must provide personal telephone and/or cell phone information in order to be available to receive alarm calls and must maintain ongoing phone service. Based on employment classification, employee will be paid in accordance with Agency Policy for time spent responding to alarm calls. Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) plus a minimum of one year related experience and/or training. Must have attained 18 years of age.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to speak effectively with customers, clients and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide. Ability to perform these operations using units of American money.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations with only occasional or no variables. OTHER SKILLS AND ABILITIES Must be able to effectively delegate tasks to store personnel to ensure that store operations are fulfilled and carry out assigned duties with minimal supervision. Must exhibit a high level of integrity and business ethics. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. The employee is regularly required to push crates (on wheels) that may weigh up to 600 pounds. Crates may be moved on flat or sloped surfaces. Specific examples of requirements to lift and/or move heavy objects will include, but not be limited to, the duties described below. The employee is regularly required to assist customers when unloading bags and boxes of donations from their vehicle and carrying purchases to their vehicle. Employee may also be required to assist customers with handling of donations or purchases of large and heavy items such as furniture and appliances (e.g. microwave oven, television, computer equipment, etc.). Additionally, the employee is required to place large objects on the sales floor for display or in a crate or cart for disposal. A hand truck should be used whenever possible to move large/heavy objects. The assistance of additional staff must be sought when lifting such objects, whenever feasible, and proper lifting techniques must be applied. REQUIREMENTS FOR PERSONAL PROTECTIVE EQUIPMENT (PPE) Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and while dispensing fluid into the machine. Protective gloves (cloth/leather) and protective eyewear must be worn at all times while using push stick to propel material into trash compactor. Latex gloves are made available for any employee engaged in sorting credentials but are not required. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is usually hectic (fast paced) with regular deadlines and production quotas. Retail Shift Supervisors are subject to temporary re-assignment or transfer to assigned locations within the agency Goodwill territory. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock. The noise level in the work environment is usually moderate and typical of a busy retail environment. Equal Opportunity Employer #J-18808-Ljbffr Goodwill Industries Southern New England Inc