Client Relationship Manager

Client Relationship Manager (CRM)

HomeCentris is a leading provider of Personal Home Care services dedicated to improving the quality of life for our clients. We offer compassionate and professional care tailored to meet the unique needs of each individual. Our team is committed to delivering exceptional service and building strong relationships with our clients and their families.

We are seeking a dedicated and experienced Client Relationship Manager (CRM) to join our team. The Client Relationship Manager will play a key role in building and maintaining positive relationships with our clients and their families. The ideal candidate will have a passion for providing excellent customer service, strong communication skills, and the ability to collaborate effectively with internal teams. The CRM also acts as the client's primary point of contact at the agency and understands how to navigate the agency's resources to meet the client's needs. This position is also responsible for performing caregiver-facing activities including interviewing and scheduling caregivers for agency clients.

Responsibilities:

• Client Intake and Assessment: Conduct initial assessments with clients and their families to determine their needs, preferences, and goals for home health care services.
• Client Onboarding: Coordinate the onboarding process for new clients, including completing necessary paperwork, explaining service offerings, and addressing any questions or concerns.
• Client Communication: Serve as the primary point of contact for clients and their families, providing regular updates on care plans, scheduling, and any changes to services.
• Relationship Building: Develop and nurture strong relationships with clients and their families to ensure satisfaction with services and address any issues or concerns promptly.
• Care Coordination: Collaborate with internal teams, including caregivers, nurses, and administrative staff, to ensure seamless coordination of care and timely resolution of client-related issues.
• Quality Assurance: Monitor the quality of care provided to clients, conduct satisfaction surveys, and gather feedback to identify areas for improvement and implement corrective actions as needed.
• Community Outreach: Represent the agency at community events, networking functions, and industry conferences to promote services and generate referrals.
• Documentation: Maintain accurate and up-to-date records of client interactions, care plans, and service agreements in compliance with regulatory requirements.

Qualifications:

• Two years of scheduling experience
• Previous experience in client relations, customer service, or healthcare administration (Preferred).
• Knowledge of home health care services and industry regulations preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Bilingual candidates encouraged to apply

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person