Medical Assistant Team Lead

Team Lead Medical Assistant

In a collaborative manner, the Team Lead Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.

The Team Lead Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

- Supervise and support team members and business operations.

- Ensure day to day operations including inventory management, call backs, etc. are completed regularly with follow-up from ROM.

- Conduct monthly inventory checks

- Responsible for order approval

- Assist OSM in resolving patient concerns at the center.

- Provide weekly oversight of calibrator calls.

- Drive KPIs and Strategic Initiatives in partnership with OSM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)

- Responsible for site walk-throughs

- Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.

- Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.

- Conduct performance review, assist in the training and assessment of team members assigned to the center.

- Participates in interviewing and provides feedback on new hire selection

- Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.

- Process co-pays and schedule patient appointments for assigned center.

- Coordinate provider referrals to assigned Specialist.

- Answer patient questions regarding their care and keep them informed of their status.

- Inform technical staff of patient flow.

- Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;

- Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.

- Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.

- Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.

- Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.

- Responsible for maintenance of medical records and scanning charts to patient files.

- Answer phone calls, collect and sort daily incoming and outgoing postal correspondence

- Ensure reception is well maintained

- Conduct courtesy call-backs for patient follow-up.

- Perform opening and closing duties, which includes end-of-day communication, and securing the building.

- Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.

- Support the OSM to collaborate with Market PBP (people business partner) to issue DANs/PIPs in accordance to our policies

- Assist Operations Admins with call out management if needed

All other duties as assigned.

Physical Requirements

Indicate the appropriate physical requirements of this job in the course of a shift.

Occasionally Activity or condition exists up to 1/3 of the time.

Frequently Activity or condition exists from 1/3 to 2/3 of the time.

Constantly Activity or condition exists 2/3 or more of the time.

*Please note that employees must be able to perform the entire range for each physical demand task marked Occasionally, Frequently, and Constantly.

May require the use of safety equipment, for infection prevention.

Ability to travel between facility locations, remote facilities, and out of town as needed.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.For applicants in California, please review our California Consumer Privacy Statement here.