Head Teller

Job Purpose This position is responsible for the day-to-day operations of the branch teller area and support of the overall branch operational soundness. Will serve a vital role in helping the branch obtain goals, by coaching and developing new and veteran tellers by teaching new skills, expanding knowledge, and assisting the Branch Manager with bank expectations and standards. Will have the ability to open deposit accounts, process teller transactions, sell bank products and services, assist customers with maintenance request, and resolve customer service issues in accordance with Bank policies. Will be responsible for uncovering additional customer needs and referring them to the appropriate business partner. Job Duties Lead by example. Manage the day-to-day operations of the branch teller line. Duties include branch teller line scheduling to ensure proper coverage, meeting referral goals, and overseeing of operational standards. Tasked to be the branch point person for audit preparation based on Standard Operating Procedures. Responsible for ensuring the entire branch team is following procedures and educates the team on any updated or changes in policies and procedures. This position will work with the manager to ensure that the branch will successfully pass any and all audits. Will be responsible for providing coaching to assist in the development of the teller line team and others to be better. Monitor performance and report to management. May assist Branch Manager with hiring of branch teller line staff. Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times. Maintain a position of trust and responsibility by keeping all customer business confidential. Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals. Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult. Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability. Will be responsible for processing complex multi-step teller transactions. Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources. Will provide follow up to customer, branch staff and/or internal partner on resolution of issue(s). Follow operational standards regarding security, risk management, and compliance. Consistently completes required training for all bank and branch policies and procedures. Make sales calls via phone or accessible video conferencing systems to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce. Maintain a well-developed working knowledge of the complete line of products and services offered. Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs. Responsible for meeting and adhering to Retail Branch Standards which includes dress code. Will perform special projects as assigned. Education, Experience and Job Skills High School Diploma or GED; 1+ years related work experience in customer service. Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail. Trustworthy and confidential behavior is essential in this role. Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software to perform daily tasks with accuracy and efficiency. Proficient knowledge of Windows and Microsoft Office software (Word and Excel). Excellent verbal and written communication skills. Positive and professional attitude. Ability to address and coach co-workers to be better. Client focused. Proven Team Player. Daily flexible and reliable transportation. Role requires consistent standing to perform role. Bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up. Must be able to lift up to 25 lbs. consistently. Must be able to travel to attend internal education and meetings, which in some circumstances, could include overnight stay and multiple hours of travel. Travel also required to fill in at other branches as needed. Basic Qualifications High School Diploma or GED. 1+ years related work experience in customer service. Daily flexible and reliable transportation. Role requires consistent standing to perform duties. Bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up. Must be able to lift up to 25 lbs. consistently. Must be able to travel to attend internal education and meetings; which in some circumstances, could include overnight stay and multiple hours of travel. Travel also required to fill in at other branches as needed. Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact View email address on click.appcast.io to ask for an accommodation, alternative application process, or other inquiries. #J-18808-Ljbffr