Systems Administrator

Roles & Responsibilities Administer Cisco Webex Calling through Webex Control Hub. Configure, deploy, and maintain IP phones and voice devices. Manage call routing, auto attendants, hunt groups, and voicemail services. Support store openings, relocations, remodels, and voice deployments. Troubleshoot voice, device, and connectivity issues. Partner with network teams to support voice VLANs, QoS, and connectivity requirements. Coordinate with carriers and vendors on provisioning, number porting, and issue resolution. Assist with voice platform upgrades, migrations, and enhancement projects. Maintain documentation, runbooks, and operational procedures. Participate in incident response, escalation activities, and on-call rotations. Requires Skills Experience supporting enterprise voice or collaboration platforms. Hands‑on experience administering Cisco Webex Calling. Understanding of VoIP concepts including SIP, call routing, and PSTN services. Foundational networking knowledge including TCP/IP, VLANs, QoS, DNS, and DHCP. Strong troubleshooting and problem‑solving skills. Experience working with vendors, carriers, and cross‑functional teams. Strong documentation and communication skills Bachelor's degree or equivalent experience. Typically 2–5 years of experience supporting enterprise voice, telecom, or collaboration platforms. Experience administering Cisco Webex Calling and Webex Control Hub. Experience supporting IP telephony and cloud calling platforms. Knowledge of SIP, VoIP, voicemail, and PSTN services. Working knowledge of TCP/IP, VLANs, QoS, DNS, and DHCP. Experience supporting retail or distributed environments preferred. Exposure to Microsoft Teams Phone, Avaya, or contact center platforms is a plus. Cisco CCNA, Webex, or related certifications preferred. #J-18808-Ljbffr