Customer Service Representative II

Customer Service Representative

The Customer Service Representative will be responsible for a standard order management of a customer portfolio with medium complexity across various customer segments in accordance with standard operating procedures. This individual could own more complex Order Handling processes like Consignment stock, Consignment, Gastation or return processes, HS Code Classifications, etc. This will be a hybrid position in Midland, MI. 2-3 days per week in office.

Responsibilities

• Ensuring all customer orders are entered, processed and confirmed within agreed timelines with high accuracy rate via multiple channels.
• Follow through order lifecycle, keeping order up to date and proactively communicate changes to customers and issue order reconfirmations.
• Maintain customer specific master data (outputs, CMIR, contacts) to ensure automated processes flow well.
• Monitors mailboxes, fax and phones, responds to customer enquiries & resolves complaints.
• Foster and builds strong relationships with customer, identifies repeat issues/trends which may have an impact on customer satisfaction.
• Processes "Ask Trinseo" inquiries and enter leads into Salesforce.

Qualifications

• Minimum of Associates Degree (2y) or equivalent training/apprenticeship in the field of Supply Chain, Business Administration or Commercial
• 3-5+ years of relevant work experience, preferable in customer service, supply chain or logistics.
• Strong Microsoft Office and Excel skills
• SAP experience is a plus
• Excellent communication skills and customer service orientation

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.