Cable Service Technician

Description:

MVR Guidelines

SUMMARY

Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.

Important information:

- Work Type: In-person only (remote work not available). - Residency: Applicants must live within daily commuting distance. No relocation assistance is provided. - Compensation: U.S.-based employment only; pay in U.S. Dollars.

DUTIES & RESPONSIBILITES

- Working for FHG requires travel if other markets are in need. - Complete all installations according to company and industry standards. - Accurately complete daily reports and paperwork. - Acquire and return equipment as directed. - Maintain tools and vehicles; report any maintenance issues. - Communicate with Dispatch on arrivals, departures, and any delays. - Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time. - Technical development training/certification is required; successful completion is mandatory to remain an active employee. - Follow all company & OSHA safety rules. - Other duties as assigned.

PGM2

Requirements:

Competencies

- Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures. - Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills. - Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction. - Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing. - Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records. - Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges. - Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment. - Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team. - Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.

SKILLS

- Install residential/commercial video, HSI, CDV, HSD installation knowledge (training provided). - Strong customer service, time management and communications abilities. - Due to the nature of our customer base, fluency in English (speaking and understanding) is required. - Read and interpret operating instructions and procedures. - Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems). - Ability to identify and troubleshoot CATV technical difficulties. - Manage time effectively, efficiently, and work independently.

EDUCATION / QUALIFICATIONS

- High School or GED preferred. - Be at least 21 years old. - Hold a valid driver’s license. - Have a minimum of three (3) years of driving history. - Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility. - Due to the sensitive nature of our work inside customers’ homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.

COMPENSATION

- Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards. - Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match.

PHYSICAL REQUIREMENTS

- Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights. - Use hand tools. - Frequent stooping, bending and twisting required. - Work indoors, outdoors, in confined spaces, and while exposed to varied weather. - Drive during all weather conditions, daytime and nighttime. - Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.

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