Account Manager

Description

The Maintenance Account Manager (AM) is a client facing position responsible for the overall client experience, as well as the leadership of assigned production crews. The AM manages his or her assigned maintenance portfolio in accordance with Yard-Nique Customer Service ideals, Quality standards and Contract protocol.


Responsibilities

• Build and maintain proactive communication and positive business relationships with all clients, property managers, HOAs and other stakeholders to ensure retention in accordance with Yard-Nique standards.
• Manage maintenance contracts and execute maintenance production schedules to meet or exceed contract specific expectations.
• Proactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested.
• Identify and provide enhancement ideas and solutions to customers; partner with Sales team in identification of new opportunities.
• Manage monthly budget, reporting and account billing according to established procedures; coordinate with internal partners to ensure resolution of issues.
• Maintain inventory of materials and equipment for assigned crews; report immediate needs to Branch Manager and provide accurate monthly reports, as required.
• Adhere to Maintenance Division facilities opening and closing procedures.
• Provide leadership to landscape maintenance crews comprised of 3-5 employees. Effectively utilize labor and other resources to adequately meet coverage plan requirements.
• Oversee and direct work of Crew Leaders to ensure work is completed in an efficient manner, in accordance with established schedules.
• Ensure all employee time worked is recorded accurately prior to approval.
• Establish and maintain safety and security at jobsites for all employees and customers at all times. Partner with HR and senior management to report violations, hazards, and needed safety resources.
• Administer all performance management tasks and activities, to include annual review process, providing on-going feedback and coaching, on-the-job training, administering discipline as needed, etc.
• Partner with HR to ensure a positive employee experience from on-boarding through exit.
• Work collaboratively with peers and Yard-Nique senior leadership team on various projects and initiatives.

Requirements

Required Education and Experience

• AS or BS degree in Horticulture, Construction, Customer Relationship Management or related field
• Minimum 3-5 years related experience
• Experience coaching and managing employees responsible for landscaping duties, or other related industry labor
• Ability to effectively build positive working relationships with clients
• Must be able to lift 50lbs
• Basic proficiency with Microsoft Outlook, Excel, Word
• Demonstration of an unwavering commitment to Safety

Competencies and desired characteristics

• Adaptability and sound judgment when faced with multiple, competing priorities
• Ability to resolve problems with a strong sense of urgency and collaboration
• Excellent Verbal and Written communication
• Landscape Maintenance Operations
• Customer Service
• People Management
• Collaboration
• Business Acumen
• Ethical Conduct

Supervisory Responsibility


This position has supervisory responsibility for Maintenance production teams.


Work Environment


This position is exposed to a normal office environment and is occasionally subjected to weather, extreme or hazardous conditions.


Physical Demands


This position handles office equipment and tools such as phones, copy and fax machines, computers, etc.


Travel


Daily travel between properties is expected. Out-of-town travel is expected to be no more than 5% in this position, and in general it is for purposes of required training or meetings.


EEO Statement


Yard-Nique, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Yard-Nique hires and promotes individuals solely on the basis of their qualifications for the job and in accordance with applicable federal and state laws.