Employee Relations Partner

Payrate: $35.00 - $40.00/hr.


Summary:
Responsible for facilitating employee relations and resolving human resources issues on behalf of the company, the handling of employee complaints, referring employees to employee assistance, and facilitating workplace adjustments. Will also advise, manage, and make decisions on a variety of employee issues.


Job Responsibilities;

• Employee Relations Case Management - Investigate, and propose solutions for, complex employee relations cases in liaison with line managers; coordinate the organization's response to legal cases brought by individuals; contribute to the preparation of legal submissions, and ensure all parties complete casework accurately and within deadlines.

• Employee Representatives Relationship Management - Contribute to the management of relationships with employee representative organizations; build effective working relationships with senior trade union representatives and/or members of the works council; prepare and present briefing papers to support consultations and negotiations.

• Internal Client Relationship Management - Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.

• Information and Business Advice - Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues.

• Continuous Improvement - Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.

• Policies and Procedures Development - Contribute to the drafting of policies, procedures, and related guidelines within an area of expertise to meet defined key principles and ensure compliance with external requirements.

• Root Cause Analysis - Analyze issues that require a root cause analysis, ensuring accurate identification of underlying causes. Contribute to the implementation of suitable corrective actions.

• Stakeholder Engagement - Contribute to stakeholder engagement by identifying stakeholders; by finding out their needs, issues, and concerns; and by reacting to these needs, issues, and concerns, arranging meetings and events and drafting supporting materials to promote understanding and commitment.

• Personal Capability Building - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

• Document Preparation - Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.

• Data Collection and Analysis - Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.

• Operational Compliance - Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Qualifications:

• Recommended General Experience
• Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level. (3 years to 5 years)
• Bachelor's degree, preferred

Skills

• Verbal Communication - Advanced - Works at an advanced level to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works independently and provides guidance.

• Data Collection and Analysis - Experienced - Works with full competence to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works without supervision and may provide technical guidance.

• Employee Relations Practice - Advanced - Works at an advanced level to ensure that the relationship between the organization and its staff is managed appropriately within a clear and understandable framework underpinned by the organization's values, principles and policies and compliant with employment law and other legal requirements. Typically works independently and provides guidance.

• Effectively Presents Solutions - Experienced - Works with full competence to communicate and articulate potential resolutions or strategies in a clear, compelling, and tailored manner to address specific challenges or meet organizational needs. Typically works without supervision and may provide technical guidance.

• Issue Management Techniques - Experienced - Works with full competence to resolve identified issues promptly and sustainably by utilizing the organization's issue management systems, solving problems, identifying root causes, implementing corrective actions, deploying preventative strategies, and monitoring and reporting on the progress of open issues. Typically works without supervision and may provide technical guidance.

• Computer Skills - Advanced - Works at an advanced level to understand and effectively use standard office equipment and standard software packages to support business processes. Typically works independently and provides guidance.

• Numerical Skills - Advanced - Works at an advanced level to understand numerical concepts and use them to carry out mathematical operations e.g. in order to analyze reports. Typically works independently and provides guidance.

• Maintains the Relationship - Experienced - Works with full competence to cultivate and sustain positive interpersonal connections, fostering trust, collaboration, and effective communication to support enduring professional relationships. Typically works without supervision and may provide technical guidance.

• Adaptive Mindset - Advanced - Works at an advanced level to shift into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment, and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically works independently and provides guidance.

• Review and Reporting - Experienced - Works with full competence to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works without supervision and may provide technical guidance.

• Desktop Publishing - Experienced - Works with full competence to create documents using page-layout software on a personal/desktop computer. Typically works without supervision and may provide technical guidance.

• Database Reporting - Experienced - Works with full competence to use database reporting tools and techniques. Typically works without supervision and may provide technical guidance.

• Information Retrieval and Searching - Experienced - Works with full competence to utilize systems and tools required to search for new data or retrieve existing data in a database. Typically works without supervision and may provide technical guidance.

Pay Transparency: The typical base pay for this role across the U.S. is: $35.00 - $40.00 /hr . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.


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