Senior Manager, Vendor Data Quality Lead

Senior Manager, Vendor Data Management

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

At Aetna®, part of CVS Health, we proudly serve more than 26 million medical members through our broad range of health plan offerings. We're committed to delivering a simpler, more meaningful, and personal health care experience to each of them.

As a Senior Manager, Vendor Data Management, you will play a critical role in supporting our Aetna members and our business by leading advance analytics tools/reports, working with other partners to create insightful interactive dashboards, vendor oversight related to the contract service level agreements, performance guarantees, and reporting timelines.

You will establish clear Key Performance Indicators (KPIs) for vendor performance and data management, regularly review vendor performance against SLAs, and utilize technology to centralize vendor information and automate data capture.

This is a high impact role. Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Subject matter expertise in technical solutions for the healthcare industry while bringing your analytical skillset. You will have the opportunity to own projects and workstreams while also collaborating with a broad range of stakeholders throughout the organization.

Responsibilities Include:

• Accountability for vendor data and vendor processes to collect vendor data specific to Members' benefits. Market scan for vendor solutions for new and innovative benefits.
• Set up/onboard new vendors on the vendor database to provide required monthly reporting.
• Set up procedures, technologies, and benchmarks to track data quality and identify potential issues, including data accuracy, completeness, and timeliness.
• Develop vendor scorecard focusing on financial, customer satisfaction, and learning & growth perspectives, using key performance indicators (KPIs) to track progress and identify areas for improvement in real time.
• Monitor open commitments and follow up with vendors for audits, reporting, invoicing, and data reconciliation.
• Provide insight into complex vendor problems and track to resolution.
• Exercise considerable latitude and subject matter expertise in determining objectives and approaches to assignments.

Required Qualifications

• 5+ years of prior healthcare vendor relations, project management or reporting experience.
• 3+ years of experience in Medicare or Medicaid.
• Ability to synthesis financial data from trend, seasonality and unique outliers perspective while presenting reasoning behind the emerging experience.
• Ability to present complicated analyses and concepts in a simple manner, and to communicate insights and recommendations to leadership.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint.
• 5+ years' experience using data visualization tools such as Tableau or Power BI.
• Experience in data management, product management, or vendor management.
• Working knowledge of advanced analytical approaches and best practices for database development and design.
• Strong analytical skills and proficiency with relevant software and databases.
• Strong technical, verbal, and written communication skills.
• Strong attention to detail and organizational skills.
• Strong experience with data quality management and data governance.

Preferred Qualifications

• Master's degree in data/technology or Finance.
• 5+ years of experience with databases and database management.
• 5+ years of experience in Web and Internet applications demonstrating the ability to utilize technology tools.
• We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week.
• Aetna Service Operations office/hub locations will be discussed with the selected candidate.

Education

• Bachelor's degree, preferably in Project Management, Analytics, Finance, or other business-related discipline or equivalent work experience.

The typical pay range for this role is: $67,900.00 - $182,549.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.