Membership Support Specialist (MSS)

Full-Time Membership Support Specialist (MSS) – Waves Express Car Wash (Greenville, SC)

Customer Service | Teamwork | Car Wash Operations | Career Growth

Waves Express Car Wash—voted Best of South Carolina and Best of the Upstate —is looking for dependable, energetic Membership Support Specialists (MSS) to join our team!

If you enjoy helping people, staying active, and working in a fast-paced environment, this could be the perfect opportunity for you. As a Membership Support Specialist, you will play an important role in delivering an outstanding customer experience while supporting our sales team and daily car wash operations.

What You'll Do

• Deliver Exceptional Customer Service: Welcome customers, answer questions, assist with concerns, and help create a positive experience with every visit.
• Support Our Sales Team: Assist customers with membership questions, account updates, and membership applications while helping our sales team provide excellent service.
• Guide Vehicles Safely: Direct vehicles into the wash tunnel, watch for potential vehicle concerns, and follow all safety procedures.
• Keep the Site Looking Great: Maintain clean vacuum areas, tunnels, parking lots, windows, and customer amenities.
• Assist with Equipment Maintenance: Monitor chemical levels, refill supplies, perform routine preventative maintenance, and report equipment issues.
• Support Daily Operations: Help with opening and closing procedures, operate the point-of-sale system, complete assigned checklists, and assist with daily reporting.
• Work as a Team: Support your coworkers and management team wherever needed to keep the location operating safely and efficiently.
• Take Pride in Your Work: Maintain a professional attitude, follow company policies, and help deliver the WOW factor our customers expect.

What We're Looking For

• Previous customer service, retail, or hospitality experience is a plus, but not required.
• Friendly, professional communication skills and a positive attitude.
• Dependable, punctual, and willing to learn.
• Comfortable working outdoors in varying weather conditions.
• Able to stay active throughout the day and perform hands-on cleaning and maintenance tasks.
• Strong attention to detail and a commitment to safety.
• A team player who takes initiative and enjoys helping others.
• Willingness to learn company procedures, equipment maintenance, and customer account systems.

No car wash experience? No problem! We provide training to help you learn the job and become a valuable member of our team.

Pay & Benefits

• Competitive hourly pay
• Free weekly car washes
• Paid training
• Opportunities for advancement and promotion from within
• A fast-paced, team-oriented work environment with music, sunshine, and opportunities to stay active

Why Waves Express Car Wash?

At Waves, we believe great customer experiences start with great employees. We are looking for team members who take pride in their work, support one another, and help make every customer's visit a great one.

This position is an excellent opportunity for someone who enjoys customer service and hands-on work and wants to grow with a company that values teamwork, reliability, and a strong work ethic.

Ready to Make Waves?

If you're dependable, customer-focused, and ready to join a growing team, apply today to become a Membership Support Specialist at Waves Express Car Wash!

Help us deliver a great experience, one wash at a time!