Specialist, Operations

Job Description

Job Description

Description:

About Bouldering Project

Bouldering Project’s mission is to create fun, inspiring and inclusive climbing, movement, and community spaces. We put human experience and meaningful connection at the center of everything we do. We are quality-obsessed, passionate about creating inclusive spaces, and growth-oriented, driven by the pursuit of better.

About you and the role:

Operations Specialists, alongside Operations Supervisors, comprise the team that keeps the gym running safely, smoothly, and enjoyably for everyone. Operations Specialists curate the experiences of our visitors and members each shift by setting a welcoming tone and providing excellent service. When not engaged with customers in the lobby, Specialists attend to additional responsibilities such as engaging with the community out in the gym and keeping up with back-of-house chores. Specialists enjoy working with others in a busy and dynamic environment.

What You’ll Do

• Welcome everyone and say goodbye
• Guide visitors and new customers through tours, transactions, and orientations.
• Provide information, services, and recommendations
• Identify, investigate, and resolve customer issues
• Build relationships with people and strengthen our community
• Maintain a safe and inclusive environment
• Enforce organizational rules and policies
• Complete chores such as laundry, stocking, spot cleaning, & organizing.
• Stay informed and engaged with the daily happenings
• Respond to incidents or accidents
• Ensure everyone has a current waiver on file
• Conduct facility walkthroughs & attend to anything in need of attention
• Be flexible, pitch in where needed, and support your team.

What You’ll Bring:

• An appetite for learning about who we are, what we do, and how we do it
• Be highly personable, and enjoy meeting new people and talking to groups
• Skills and disposition optimized for helping people enjoy their time at BP
• Excitement and enthusiasm for our culture, community, and activities
• Have a desire and willingness to roll up your sleeves and collaborate in a hands-on environment.
• Appreciation for teamwork, details, and routines
• Commitment to conduct in alignment with our values:
  • Inclusive
  • Quality Obsessed
  • Growth Oriented
  • Local at the Core

Job Requirements

• Flexible schedule
• Availability to work at least two shifts per week
• Availability to be scheduled two of the following days: Friday, Saturday, Sunday
• Experience in customer service and/or instruction preferred

Environmental & Physical Demands

• Work in a loud and energetic gym environment every shift
• Stand and walk on unstable and uneven surfaces
• Be able to instruct and give directions to large groups of people

Wage & Benefits

• $15.75 - $17 per hour dependent on experience
• Memberships at Bouldering Project for you and a +1.
• Staff discount on Bouldering Project retail products.
• Industry discounts available for select companies and products.
• Health and Wellness programs for eligible staff
• Optional 401(k) enrollment

Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different perspectives and identities strengthen our communities, and unlock our potential.