Employee Success Specialist

What You'll Actually Be Doing Provide support to employees and managers via our case management system, responding to inquiries on benefits, time off, compensation, HR policy, and employee data, ensuring all cases are resolved accurately and on time. Maintain and improve the HR knowledge base by creating and updating self‑service articles to close knowledge gaps and keep content current for employees and managers. Process employee data corrections and transactions in Workday, including third‑party deductions such as court orders and 401(k) contributions, and support end‑to‑end payroll cycles including year‑end activities and audits. Partner cross‑functionally to identify process inefficiencies, participate in user acceptance testing for system enhancements, and contribute to projects that modernize ES People Services processes. Qualifications Minimum of 2 years of experience in payroll, HR, or a shared services environment. Experience supporting end‑to‑end payroll cycles, including inputting and validating employee data changes, supporting payroll legislation compliance, and assisting with internal and external payroll audits. Experience working in a case management system and processing transactions in an HRIS such as Workday HCM. Ability to maintain confidentiality, diagnose data or process issues, and lead resolution efforts through clear communication and cross‑functional collaboration. Desired qualifications Prior experience with Workday HCM specifically. Experience in an HR shared services organization. Familiarity with third‑party payroll integrations or multi‑state payroll processing. Benefits Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at EEO Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to equality by creating a workplace that is inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. #J-18808-Ljbffr 100 Salesforce, Inc.