Hospital Client Service Representative

Job Description

Job Description

Are you passionate about animal care and eager to build your career in the veterinary field? Tipp City Veterinary Hospital (TCVH) is looking for Customer Service Representatives (CSR) to join our award-winning, AAHA-accredited hospital in Tipp City, Ohio. Whether you're an experienced CSR or just starting out, this is a great opportunity to grow in a supportive, high-quality practice.

With over 40 years of serving the community, TCVH is proud of our legacy, our loyal clients, and the exceptional care we provide to canine, feline, exotic, and avian patients — as well as our thriving pet resort guests.

Why Join TCVH?

At TCVH, we’re more than coworkers - we’re a team with a shared mission to care deeply for pets, their people, and each other. With 100+ team members and growing, our hospital is a vibrant, collaborative, and professionally supportive place to work.

Our Manifesto:  

Why We Care:

What We Offer

We reward our CSRs with a competitive compensation and benefits package based on experience, role, and tenure:

• Hourly Pay: $14.80 – $22.92, depending on experience
• $1/hr Shift Differential for weekend shifts
• Medical, Dental & Vision Insurance
• Company-paid Life & Disability Insurance
• Company-matched 401(k)
• Paid Holidays & PTO
• Continuing Education Support
• Uniform Stipend
• Staff Discounts for Personal Pets
  
• Clear Roadmap for Skill Growth & Pay Increases

What You’ll Do

As a CSR, you’re the first impression of our hospital — and a vital part of our clients’ experience. You’ll:

• Greet clients and welcome patients into the hospital
• Answer phones, schedule appointments, and handle general inquiries
• Process payments and maintain accurate records
• Prepare for and assist with patient check-ins and discharges
• Educate clients about treatments, services, and products
• Keep exam rooms and the lobby clean and welcoming
• Support marketing efforts for in-lobby retail products
• Help manage emergencies according to hospital protocols
• Assist with special events and cross-train in other roles as needed

What You Bring

• High school diploma or equivalent (required)
• Customer service experience (preferred)
• Veterinary or animal care background (preferred)
• A positive, professional, and polished demeanor
• Strong communication, organizational, and multitasking skills
• Willingness to learn and grow through coaching
• Basic computer literacy (Microsoft Office, email, etc.)
• Familiarity with EzyVet software is a plus
• Ability to uphold strict confidentiality with client and patient information
• Respectful, compassionate approach to both people and animals

Work Environment & Schedule

You’ll be working in a busy, engaging environment with high client interaction and a fast pace. Tasks involve frequent interruptions, computer use, and exposure to cleaning chemicals (with proper PPE provided).

We offer full-time (30–40 hrs/week) and part-time (<30 hrs/week) positions. Flexible availability is a must, including mornings, evenings, and weekends. Weekend shifts include a $1/hr shift differential. We are closed on all major holidays.

Physical Requirements

• Ability to stand or walk for extended periods
• Ability to lift up to 50 lbs and push up to 150 lbs
• Must be comfortable moving animals and goods
• Engage in repetitive motions (bending, lifting, reaching)
  

Other Details

• No relocation assistance is available
• Visa sponsorship is not offered
• TCVH is an equal opportunity employer

Ready to Join Our Team?

If you're a team player with a passion for helping people and pets, we’d love to meet you. Whether you're starting a career in animal care or bringing years of experience, TCVH offers a place to grow, thrive, and make a difference.

Apply today - your future team is waiting!